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Representative 1, Customer Service Video Repair

San Antonio, Texas

About Us

Spectrum is America’s fastest-growing TV, Internet, and Voice company. Join us as we continue to grow and bring our services to our communities.

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About The Job

  • Full Time
  • Level: Entry
  • Career Progression

As tech-savvy problem solvers, Customer Service Representatives – Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There’s a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you’re eager to learn, this is a role with a lot of potential.

What does it take to be a successful Customer Service Video Repair Representative at Spectrum?

Addtional Traits

  • Communicator
  • Flexible
  • Results-driven
  • Positive
  • Problem-Solver
  • Multi-Tasker
  • Patient
  • Good Listener
  • Tech Savvy

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Hear From Our People

I joined Spectrum to work in a fun environment with great people. I love working here because there is room to grow and succeed, and your hard work is recognized.

Shane, Customer Service Video Repair Rep 1, Appleton, WI

I enjoy working with people. I'm good with technology and it helps me expand my knowledge even more. Everyone is always so friendly here. Everyone is always so willing to help out. There are really good benefits and pay too!

William, Customer Service Video Repair Rep 1, Garfield Heights, OH

Perks

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Healthcare

    Health Insurance (Medical/Prescription Drug, Dental and Vision)

  • Paid Time Off

    Paid Holidays, Personal days, Vacation and Sick Time

  • Access Discounted Company Services

    You have the chance to use company services at little to no cost where available.

  • Education Reimbursement

    We provide reimbursement up to $5250 per calendar year for approved eligible courses.

  • Retirement savings/401K

    Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Life and Disability Insurance

    Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.

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Responsibilities

Date posted 01/17/2019 Requisition Number: 234170BR Location: United States - Texas - San Antonio Area of Interest: Administrative/Clerical, Customer Service, Other, Telecommunications Position Type: Full Time
Spectrum’s - San Antonio Customer Service Center continues to grow. We are currently looking for Customer Service Representatives for our Afternoon and Evening shifts at a starting pay rate of $15 per hour plus a $0.75 Shift Differential.

We are currently conducting interviews for our New Hire Classes starting on February 18th and March 4th . Complete the application and on-line assessment as described below. We will be contacting you soon to conduct an initial interview by telephone and then schedule an on-site interview in the next few weeks!

What is the Customer Service Representative - Video Repair role?
Are you eager to learn and ready for a new challenge? No matter your background, our training and mentoring programs put you ahead of the curve on all the latest technology. We’ll help you develop skills to be comfortable in your role troubleshooting and resolving equipment issues, walking customers through fixes and initiating internal support requests when necessary.

It’s taking the knowledge you gain and turning it into great customer service. Your dedication and resourcefulness, paired with the strength of our leading suite of video products and services, keeps video services flowing smoothly and customers satisfied. It’s the first step toward a rewarding career with Spectrum.

The Benefits are Clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.
What do you need to get started?

Qualifications:

  • High School Diploma or GED equivalent
  • Ability to read, write and effectively communicate in English
  • Minimum 6 months of customer service experience preferably in a call center environment
  • Experience working with computers and multiple software applications
  • Strong verbal communication and troubleshooting skills
  • Able to work in fast paced work environment
  • Must be able to work afternoons, evenings and weekends
Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend using a desktop computer or laptop in a distraction-free environment.

Complete our on-line Application including the Assessment (emailed to you).
Upload a current, detailed resume, highlighting your qualifications (a resume is required to interview).

Once we receive notification that you have successfully completed the application and assessment, we will contact you to schedule an initial Phone Interview

Don’t forget!

  • Take the assessment from a PC or Laptop.
  • It is NOT compatible with mobile devices, Google Chrome or MAC/Apple. Use MS Internet Explorer only
  • You will need speakers or headphones for the audio section
  • Find a place where you will not be distracted - DO NOT pause the assessment and DO NOT let the system time out or you will receive errors

Note - If you do not have a desktop or laptop contact Angela Williams, Recruiter,Angela.N.Williams@Charter.com to schedule an appointment to take the assessment on-site

We look forward to meeting with you to review your qualifications and to provide you with more information about Spectrum and this role.

Spectrum
1900 Blue Crest Lane
San Antonio, 78247

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13527 - Central Texas Business Unit: Customer Operations Apply Now Apply Later

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