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2021 Summer Internship - Network Operations - Inside Plant (ISP) Engineer

Date posted 11/16/2020 Requisition Number: 270547BR Location: United States - California - San Diego Area of Interest: Engineering, Intern, Network Operations, Technical Operations Position Type: Intern

Network Operations (NetOps) is dedicated to the quality, reliability and integrity of the network systems that allow us to serve our customers. Here you will be working with bright minds that are the power behind the services that Charter provides. It's a great time to join the Charter Communications NetOps team. Jump in and make your mark on high profile projects and plans. Take advantage of access to our online learning platforms and mentorship program to grow your skills exponentially.

The program is 10 weeks in length and will run from June through August 2021


Inside Plant (ISP) operates in the space where cutting-edge technology meets impeccable customer support. As liaison between hardware and network, ISP working groups handles the concrete and the abstract, maintaining connecting at headends, hubs, and networking facilities to enable smooth, continuous data flow. As troubleshooting specialist, ISP implements support solutions for internal and external customers with diplomacy and expertise.


Assist Inside Plant personnel with basic troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed.
Under supervision, responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6 to name a few typical technologies. This includes the installation, operation and break-fix remediation, with root cause analysis of all equipment associated with the Headend (HE), Hubs. On-call rotation required.

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • All work during the internship will be under supervision of an ISP team member.
  • Assist with monitor services for quality delivery assurance.
  • Under supervision operate a spectrum analyzer to verify optimum levels and performance leaving ones ISP Facility.
  • Perform all required Performance Testing as needed.
  • Follow “Did I?” checklist and perform daily checks to ensure ISP Equipment functionality.
  • Assist with ensuring the facility is a clean, safe work environment.
  • Under supervision maintain awareness of network activities affecting local elements.
  • Assist with Troubleshoot video
  • Under supervision perform network problem resolution.
  • Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols. Basic set up and operation of legacy headend equipment including but not limited to RF distribution, signal processors, modulators, demodulators, IRD's and IRT's.
  • Install Ethernet cabling - follow proper engineering practices for the preparation, routing and termination of CAT 5 and/or CAT 6 cabling.
  • Under supervision install coaxial cabling - follow proper engineering practices for the preparation, routing and termination of coax and mini-coax applications.
  • Under supervision install fiber cabling - follow proper engineering practices for the preparation, routing and termination of various types of fiber connectors in both multi-mode and single mode applications.
  • Under supervision install, align and troubleshoot earth station feed assemblies.
  • Under supervision install and align various types of off-air antennas for VHF and UHF television and radio reception.
  • Under supervision install, test and maintain optical passive devices including patch panels, optical couplers, mux/demux and filters utilizing appropriate optical connector handling and cleaning procedures.
  • Under supervision Install, maintain, and perform testing and required documentation of emergency alert systems.
  • Perform and properly document with guidance all required Charter Engineering and FCC mandated testing.
  • Adhere to industry specific local, state, and federal regulations, as applicable.
  • Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
  • Under supervision perform HE and facility Technical Quality Assurance (TQA) inspections; ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards.
  • Assist with the development and Implementation of approved methods of procedure.
  • Under supervision maintain and support protocol compatibility standards, develops and implements network enhancements.
  • Under supervision work on projects / systems / issues of basic to moderate complexity surrounding network planning, configuration and optimization.
  • Partner on one or more projects as a project team member.
  • Under supervision utilize ISP Workforce management tools
  • Under supervision perform analog and digital RF channel level measurement and quality testing.
  • Assist with period test equipment and quality of signal throughout the network.
  • Assist with daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.
  • Understand practice know, understand and follow company policies.
  • Perform other duties as requested by supervisor.
  • Currently pursuing a Bachelor’s degree in Engineering and / or related field from an accredited University; Masters' degree is preferred.
  • Rising Junior (current Sophomore) or above Minimum 3.0 cumulative GPA required
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to use personal computer, software applications, handheld communication devices and applications
  • Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
  • Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
  • Ability to work while standing 50 - 70% of the time
  • Office/Headend/Hub Environment
  • Step ladders, Push, Pull, Sit, Stand, Lifting, etc.
  • Exposure to outdoor weather conditions
  • Computer room environment
  • Some local travel required

For more information on Spectrum’s benefits, please click here.

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13548 - San Diego/Desert Cities Business Unit: Network Operations GGN100 Apply Later

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