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Customer Service Tech Support Bilingual Spanish - Up to $19.80/HR (After Training)

San Diego, California

Spectrum Community Solutions Repair Representatives are thoughtful and tech-savvy problem solvers whose effective communication skills make all the difference for our community and bulk account customers. Fully paid training and supportive leaders help new Representatives get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.

  • Full-time
  • Job level: Entry to midlevel
  • Career progression

About us

Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 30 million Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.

Success profile

What does it take to be a successful Community Solutions Repair Representative at Spectrum? Check out the top traits we’re looking for and see if you have the right mix.

  • Adaptable
  • Digitally savvy
  • Multi-tasker
  • Personable
  • Problem solver
  • Results driven

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Healthcare

    Health Insurance (Medical/Prescription Drug, Dental and Vision).

  • Paid time off

    Paid Holidays, Personal days, Vacation and Sick Time.

  • Access discounted company services

    You have the chance to use company services at little to no cost where available.

  • Education reimbursement

    We provide reimbursement up to $5250 per calendar year for approved eligible courses.

  • Retirement savings/401K

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Life and disability insurance

    Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.

Responsibilities

Position Type: Full Time Location: United States - California - San Diego Date Posted: Date posted 04/29/2021 Areas of interest: Call Center, Customer Operations, Customer Service Requisition Number: 280491BR COP150

The benefits are clear:

  • 401K / Retirement savings plan with the opportunity for up to a 9% in company’s contribution.

  • A choice of health care coverage, includingthree medical options with prescription drug coverage, two dental options (one with orthodontia) and vision coverage

  • Paid Time Off (accrued vacation, personal days, sick days and paid holidays)

  • Education assistance (Up to $5,250 per calendar year) and adoption/surrogacy reimbursement programs

  • Free or discounted Spectrum TV, Internet, and Voice, where available

  • Access to renowned doctors for second opinions and non-emergency surgeries

  • Short- and long-term disabilityand life insurance

  • Live Well, Charter's 24/7 employee assistance program, and family support programs including paid parental leave and family planning benefits

  • Discounts for things like childcare, entertainment tickets, computers and more

  • Prepaid legal services and pre-tax commuter programs

At a Glance:

  • Full-time entry-level customer service role resolving bulk/multiple dwelling unit customer technical repair issues, billing and accounts, as needed.

  • Profile: A tech-savvy problem solver who will troubleshoot and resolve a variety of service and equipment issues. SMB Tech Support Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

  • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.


Are you ready for something new?
If you have a passion and aptitude for technology, our training and mentoring programs can get you ahead of the curve on all the latest Spectrum technology. We'll help you develop the skills to get comfortable in your role troubleshooting and resolving service issues, including account billing, maintenance, enhancements and repairs. You’ll become skilled at using our range of systems to troubleshoot customer provisions using positive communication skills. Use your adaptability, organization, and resourcefulness to support your customers through a range of technical resolutions. If you’re ready to grow your skills, this is a role with a lot of potential.

What is the Community Solutions Repair Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Community Solutions Repair Representatives make a real difference to their customers and the company, providing over-the-phone technical support for Video, Internet, and Phone services to customers in community, bulk, and multiple dwelling unit (MDU) accounts. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technician teams to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

It's about learning and growing
This may be new for you, but the journey is all mapped out. There’s a lot to learn, and our comprehensive, fully paid training program — including classroom discussions, hands-on exposure, e-learnings, mentoring, and instructor-led training — can make you an authority on Spectrum's industry-leading products and services in just a few weeks. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.



What is takes to get started
The minimum requirements for the Community Solutions Repair Representative role are:
  • Ability to read, write, speak and understand English
  • High School Diploma or GED

Preferred Qualifications
Preferred qualifications for the Community Solutions Repair Representative are:
  • 6 months or more customer service experience
  • 6 months or more of basic technical support experience
  • 1 year or more working with computers and multiple software applications
  • 6 months or more heavy volume phone experience in a customer service/call center job
  • Bilingual English –Spanish

Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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