Spectrum Community Solutions Repair Representatives are thoughtful and tech-savvy problem solvers whose effective communication skills make all the difference for our community and bulk account customers. Fully paid training and supportive leaders help new Representatives get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
Job level: Entry to midlevel
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 30 million Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
What does it take to be a successful Community Solutions Repair Representative at Spectrum? Check out the top traits we’re looking for and see if you have the right mix.
A day in the lifeCheck out our video and what it’s like to be a Customer Service Representative!
Spectrum presents: A Day in the Life: Customer Service Representative
Andrew Martinez: My job is to listen and provide solutions for any technical issues that my customers might have. My name is Andy Martinez and I'm a customer service representative for Spectrum.
Meet Andy: Customer Service Representative
It is challenging. It is a new experience every day. Every day, you have different sets of customers. Being able to help out that many people in so many different ways leaves you feeling fulfilled and satisfied.
Customer Service Representatives help troubleshoot service issues and handle billing inquiries for Spectrum customers.
There are different customer service rules here at Spectrum. Whether it's answering a question about a customer's bill or assisting them with issues on their internet, phone or cable, we here at Spectrum strive to find the perfect solution for our customers.
Andy works at one of Spectrum's many Customer Service Call Centers, which bring thousands of jobs to the communities we serve.
Here at Spectrum, we value diversity. We all come from different walks of life and we all have our different cultures. We like to work hard, but we also like to have fun and I feel that that makes us work harder and makes us better employees.
Spectrum Customer Service Representatives have plenty of opportunities for career advancement and growth.
Spectrum's not just a job, it's a career. With this company, I'm able to go from being a representative to a lead, a supervisor. The sky is the limit when it comes to where we can go and what we can do. One day, I might even be the Vice President of my own call center.
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision).
Paid time off
Paid Holidays, Personal days, Vacation and Sick Time.
Access discounted company services
You have the chance to use company services at little to no cost where available.
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Life and disability insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Position Type: Full TimeLocation: United States - California - San DiegoDate Posted: Date posted 04/29/2021Areas of interest: Call Center, Customer Operations, Customer ServiceRequisition Number: 280491BRCOP150
The benefits are clear:
401K / Retirement savings plan with the opportunity for up to a 9% in company’s contribution.
A choice of health care coverage, includingthree medical options with prescription drug coverage, two dental options (one with orthodontia) and vision coverage
Paid Time Off (accrued vacation, personal days, sick days and paid holidays)
Education assistance (Up to $5,250 per calendar year) and adoption/surrogacy reimbursement programs
Free or discounted Spectrum TV, Internet, and Voice, where available
Access to renowned doctors for second opinions and non-emergency surgeries
Short- and long-term disabilityand life insurance
Live Well, Charter's 24/7 employee assistance program, and family support programs including paid parental leave and family planning benefits
Discounts for things like childcare, entertainment tickets, computers and more
Prepaid legal services and pre-tax commuter programs
At a Glance:
Full-time entry-level customer service role resolving bulk/multiple dwelling unit customer technical repair issues, billing and accounts, as needed.
Profile: A tech-savvy problem solver who will troubleshoot and resolve a variety of service and equipment issues. SMB Tech Support Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Are you ready for something new? If you have a passion and aptitude for technology, our training and mentoring programs can get you ahead of the curve on all the latest Spectrum technology. We'll help you develop the skills to get comfortable in your role troubleshooting and resolving service issues, including account billing, maintenance, enhancements and repairs. You’ll become skilled at using our range of systems to troubleshoot customer provisions using positive communication skills. Use your adaptability, organization, and resourcefulness to support your customers through a range of technical resolutions. If you’re ready to grow your skills, this is a role with a lot of potential.
What is the Community Solutions Repair Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins. Community Solutions Repair Representatives make a real difference to their customers and the company, providing over-the-phone technical support for Video, Internet, and Phone services to customers in community, bulk, and multiple dwelling unit (MDU) accounts. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technician teams to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
It's about learning and growing This may be new for you, but the journey is all mapped out. There’s a lot to learn, and our comprehensive, fully paid training program — including classroom discussions, hands-on exposure, e-learnings, mentoring, and instructor-led training — can make you an authority on Spectrum's industry-leading products and services in just a few weeks. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to success We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
What is takes to get started The minimum requirements for the Community Solutions Repair Representative role are:
Ability to read, write, speak and understand English
High School Diploma or GED
Preferred Qualifications Preferred qualifications for the Community Solutions Repair Representative are:
6 months or more customer service experience
6 months or more of basic technical support experience
1 year or more working with computers and multiple software applications
6 months or more heavy volume phone experience in a customer service/call center job
Bilingual English –Spanish
Are you ready to join our team? Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.