Inbound Sales Representative $18.00/hr plus Commission; Potential annual earning up to $79,000!

Full Time San Diego, California Posted 10/19/2021 Areas of interest: Call Center, Sales Requisition Number: 291047BR CAM115

Pay and Benefits:

  • Do you want to join a Fortune -100 company?
  • Our Inbound Sales Agents earn an hourly base pay starting at $18.00 per hour along with lucrative commissions. In total, top performers have the opportunity to earn as much as $79,000 annually.
  • Free or discounted Spectrum TV, Internet, and Voice services where available
  • 401K / Retirement savings plan with the opportunity for up to a 9% company match
  • Best medical benefits in the industry including three medical options with prescription drug coverage, two dental options (one with orthodontia) and vision coverage with less than 30 day waiting period
  • Paid Time Off (accrued vacation, personal days, sick days and paid holidays)
  • Education assistance (Up to $5,250 per calendar year) and adoption/surrogacy reimbursement programs

The Spectrum Rep Community Solutions Inbound Sales role is a sales position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers. This role will focus on establishing rapport and building value on the appropriate solution by educating our customers. Ensure customers get the best value by selling multiple customer service options, including but not limited to cable, internet, home phone and mobile.

  • Effectively sell Charter products and services to new and existing customers
  • Consistently meet or exceed weekly and monthly sales goals
  • Develop customer-centric solutions highlighting product benefits and ensuring customers purchase the best combination of products to meet their individual needs
  • Act as a product consultant when promoting, recommending and selling the value of Spectrum SCS products and services
  • Assess needs based on unique customer types and recommend appropriate solutions
  • Establish and maintain a high level of customer satisfaction, professionalism and courtesy
  • Actively and consistently support all efforts to simplify and enhance the customer’s purchasing experience
  • Responsible for creating and developing long-term relationships with new and existing customers
  • Responsible for taking retention calls and retaining customers and their services
  • Take overflow billing calls and respond and resolve customers billing questions and concerns
  • Consistently provide excellent customer service and meets required customer service performance metrics

Maintain knowledge of all customer campaigns/pricing

Understand and explain to customers all products and services
Answer all customer product and service questions
Perform other duties as requested.

  • One year of sales experience preferably selling Voice, Data, and Video solutions or six months internal experience as a Billing agent with demonstrated success at meeting and exceeding sales goals
  • Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
  • Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
  • Ability to show proper judgement and initiative
  • Strong working knowledge of cable communications products and services to include video (TV), data (internet), voice (telephone) and mobile
  • Familiarity with billing systems
  • Strong computer skills
  • Ability to respond to customer inquiries in a timely manner
  • Problem solver, likes challenges, goal oriented, ambitious, determined and self-confident
  • Excellent verbal, written and interpersonal communication skills
  • Ability to communicate in a clear, professional manner
  • Multitask effectively

High school diploma or equivalent (required)

Related Work Experience
Customer service/call center - 1 year experience
1 year sales experience (or 3 mos demonstrated sales success in a Spectrum position)

Office environment
Variable hours; may include weekends, holidays, and split days off

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

#NowHiring CAM115 291047 291047BR

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

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