Full TimeSan Diego, CaliforniaPosted 10/19/2021Areas of interest: Call Center, SalesRequisition Number: 291047BRCAM115
Pay and Benefits:
Do you want to join a Fortune -100 company?
Our Inbound Sales Agents earn an hourly base pay starting at $18.00 per hour along with lucrative commissions. In total, top performers have the opportunity to earn as much as $79,000 annually.
Free or discounted Spectrum TV, Internet, and Voice services where available
401K / Retirement savings plan with the opportunity for up to a 9% company match
Best medical benefits in the industry including three medical options with prescription drug coverage, two dental options (one with orthodontia) and vision coverage with less than 30 day waiting period
Paid Time Off (accrued vacation, personal days, sick days and paid holidays)
Education assistance (Up to $5,250 per calendar year) and adoption/surrogacy reimbursement programs
JOB SUMMARY The Spectrum Rep Community Solutions Inbound Sales role is a sales position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers. This role will focus on establishing rapport and building value on the appropriate solution by educating our customers. Ensure customers get the best value by selling multiple customer service options, including but not limited to cable, internet, home phone and mobile.
MAJOR DUTIES AND RESPONSIBILITIES
Effectively sell Charter products and services to new and existing customers
Consistently meet or exceed weekly and monthly sales goals
Develop customer-centric solutions highlighting product benefits and ensuring customers purchase the best combination of products to meet their individual needs
Act as a product consultant when promoting, recommending and selling the value of Spectrum SCS products and services
Assess needs based on unique customer types and recommend appropriate solutions
Establish and maintain a high level of customer satisfaction, professionalism and courtesy
Actively and consistently support all efforts to simplify and enhance the customer’s purchasing experience
Responsible for creating and developing long-term relationships with new and existing customers
Responsible for taking retention calls and retaining customers and their services
Take overflow billing calls and respond and resolve customers billing questions and concerns
Consistently provide excellent customer service and meets required customer service performance metrics
Maintain knowledge of all customer campaigns/pricing
Understand and explain to customers all products and services Answer all customer product and service questions Perform other duties as requested.
One year of sales experience preferably selling Voice, Data, and Video solutions or six months internal experience as a Billing agent with demonstrated success at meeting and exceeding sales goals
Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
Ability to show proper judgement and initiative
Strong working knowledge of cable communications products and services to include video (TV), data (internet), voice (telephone) and mobile
Familiarity with billing systems
Strong computer skills
Ability to respond to customer inquiries in a timely manner
Problem solver, likes challenges, goal oriented, ambitious, determined and self-confident
Excellent verbal, written and interpersonal communication skills
Ability to communicate in a clear, professional manner
Education High school diploma or equivalent (required)
Related Work Experience Customer service/call center - 1 year experience 1 year sales experience (or 3 mos demonstrated sales success in a Spectrum position)
WORKING CONDITIONS Office environment Variable hours; may include weekends, holidays, and split days off
EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
#NowHiring CAM115 291047 291047BR
Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.