Full TimeSan Diego, CaliforniaPosted 09/15/2021Areas of interest: L&D/TrainingRequisition Number: 291653BRHTR313
JOB SUMMARY The purpose of the Sales Trainer Specialist (Facilitator) position is to deliver training to Charter Communication’s front-line teams. The Facilitator is integral in the Onboarding of new employees and is responsible for providing essential training, development and coaching to advance the skills of the workforce. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
ESSENTIAL JOB FUNCTIONS: Organizes and prepares for the delivery of training, including LMS set up and learning environment preparation
Uses established content to deliver business-as-usual training
Facilitates learning in an on-the-job training environment
Facilitates written and hands-on assessments
Coaches learners to performance
Manages classroom, including attendance tracking & maintains a safe learning environment
Responsible for partnering with HR & business leaders on employee issues and/or concerns (e.g., Onboarding questions, ADA concerns, employee relations issues, inappropriate behavior, etc.)
Responsible for ensuring new employees complete HR & Compliance Onboarding training as applicable
Responds to business process and tool changes to ensure effective delivery of content.
Reviews course evaluations and implements improvements or makes suggestions for improvements based on results
Provides training updates to business partners
Maintains training facilities
Completes administrative responsibilities in a timely and accurate manner, including records of training activity
REQUIRED QUALIFICATIONS: Demonstrated ability to deliver formal presentations and/or training content Understanding of adult learning methods Drive for continuous learning Ability to interpret evaluation results/feedback and adjust to improve performance Experience coaching others using cooperative coaching methods Demonstrates adaptability by responding to changing situations and priorities in a positive way Builds and sustains relationships with co-workers Effectively manages time and priorities and follows through on commitments Technical skills and knowledge needed to facilitate core functional courses Must be willing to work a flexible schedule
PREFERRED QUALIFICATIONS: One year prior presentation or training delivery experience Three years experience or equivalent in the functional area and/or business unit Recent Supervisory or “lead” experience in a contact center environment
Education Requirements: Associate's degree (A. A.) or equivalent from two-year College or technical school; or equivalent training, education and experience
HTR313 291653 291653BR
Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.