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Customer Service Representative

Date posted 11/22/2017 Requisition Number: 207982BR Location: United States - New York - Schenectady Area of Interest: Customer Service Position Type: Full Time
2 Upcoming Open Interview Days!

Saturday December 9th - 10am to 6pm
Colonie Center Mall - Center Court
Apply in advance or you will be required to apply online and complete our assessment within 24 hours after interview to be considered.
Please dress professional and bring your resume

Thursday December 14th - 10am to 6pm
1021 Highbridge Rd. Schenectady, NY
Please dress professional and bring your resume
You be required to apply online and complete our assessment before interviewing, if not done prior to the event. Computers available onsite. (Application and Assessment will take 45-60 mins to complete)

We are looking for outgoing and energetic representatives to provide excellent support to our customers. You will be responsible for establishing and maintaining professional and positive relationships and ensuring concerns are addressed consistently.

Who is Spectrum?
We are redefining what a cable company can be.
Spectrum is America’s fastest growing TV, Internet and Voice Company. We’re committed to integrating the highest quality service with superior entertainment and communications products.
We’re building on our commitments to invest in America’s infrastructure and create good paying jobs here at home. Spectrum is planning to invest $25 billion in broadband infrastructure and technology in the next four years. In addition, we are committed to moving all of the former Time Warner Cable customer service calls from offshore to the United States, and will create new jobs to handle those calls.
We are committed to creating a well-trained, highly-skilled, diverse and inclusive workforce to support our customers, drive innovation and strengthen America’s economy.

What it’s like to work at Spectrum
You can expect a team-oriented, competitive and fun environment that will challenge you to grow each day. We offer an excellent rewards program to celebrate the successes of our employees and we also like to partake in the occasional party.
Working for Spectrum opens up a lot of possibilities. We love to see our employees grow and develop in their careers, so we provide them with opportunities to do that. With many different departments and positions, you have the option to take your career down many different paths. If you’re looking to be a leader in a Fortune 100 company, your path to success starts here!

A day in the life of a Customer Care Rep
To start we’ve got our whole training process mapped out and organized for you, so you will understand everything about this position in no time. Training is very thorough and does move quickly, so we do ask that you come prepared and willing to learn every day during your training period. Once training is complete we are ready for a graduation celebration.
On a daily basis you will primarily be engaging with our customers over the phone. You’ll be there to answer their billing questions, take payments, assist them with pricing information and help place their service orders. If you ever have any questions or need some help, you’ll be surrounded by a helpful team of colleagues, leads and supervisors to jump in and assist.
To really learn more about this role, check out our day in the life video:

Let’s talk about our Excellent Benefits
We truly value our employees which is why we invest in excellent benefits to help keep them happy and healthy. We offer comprehensive medical, dental and vison plans as well as vacation time, sick time and personal days. We also know our employees will someday want to retire (though they will be sad to leave us) so we provide them with two retirement savings plans! A 401k with 100% company match up to 6%, as well as an additional 3% company paid Retirement Accumulation Plan. Looking to return to school? We offer tuition reimbursement for many types of classes. To top it all off, we offer a benefit hard to find anywhere else- Free Cable and Internet and discounts on additional services to our employees who live in our service areas!

So, what do I need to do to work for Spectrum?
You’re eager to learn and ready for a new challenge! You’ve worked in fast paced environments before, maybe a call center, maybe not, but you’ve got experience working with customers. Working with computers comes naturally to you and it’s easy for you to juggle talking with a customer and researching an account on the computer.
Customers are your number one focus. You enjoying helping customers through billing questions and requests and you’re ready for a career, not just your next job.

Some other important details you should know:
  • Upcoming Training starting on Tuesday January 16th.
  • Our world class training program runs for 5 weeks, Monday-Friday, from 11:00am – 7:30pm.
  • After Training, you will move to a shift of 3:30pm to Midnight. You will be assigned two consecutive days off.
  • Don’t worry, you’ll have a regular set schedule so once you know your assigned days off you can plan ahead.
  • Our rate of pay is $13.05/hr plus there is an addition $.75/hr shift differential (available for any shift that starts on/after 11am)

Are you ready to join our team?
Head on over to our website and complete your application! There is an assessment you’ll need to complete. We hope you’ll find that it is helpful in learning more about this job. Please set yourself up to complete this on a computer or laptop in a distraction free environment (sorry, does not work yet on tablets or mobile devices). Our next training session starts soon, and you’ll want to complete everything so that you can be considered. We look forward to meeting you!

More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 13531 - Eastern NY Business Unit: Customer Operations Apply Later

A Day in the Life

Curious about a typical day as a Spectrum employee? Check out these stories of how our people spend their day. Hear stories and watch original video featuring members of our team.


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