Full TimeSt Louis, MissouriPosted 04/22/2022Business unit: Corporate - CCL - CORPLAreas of interest: Claims, Finance and AccountingRequisition Number: 309943BRFRK340
JOB SUMMARY This position is responsible for helping oversee the administration of Charter’s claims management program in workers’ compensation. The Claims Analyst will assist in mitigating company’s risk by formulating, developing, reviewing and coordinating claims related activities in conjunction with internal and external partners.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Work with the Third Party Administrator (TPA) claims adjusters and Risk Management team to ensure proper and efficient handling of claims in a multi-state environment; Charter operates in 41 states.
Help achieve equitable, cost efficient case resolution by optimizing company resources for most favorable outcomes, timely resolution of cases, and appropriate use of medical and investigation resources.
Provide reserve and settlement authority to TPA within designated limits, escalating all appropriate matters as required.
Work closely with internal and external partners to assess potential liability and assist in resolution while coordinating with Charter stakeholders as part of the claims management process to ensure the proper processes are followed.
Secure information and evidence from the operating business units regarding liability and/or workers’ compensation claims.
Review and assess subrogation potential of all claims.
Attend or arrange for representation at trials or claims mediations, as needed.
Participate in claim audits of Third Party Administrators.
Coordinate and participate in claim reviews for all operating business units.
Monitor and report injury trends and assist developing appropriate interventions for illness/injury awareness, detection, prevention and early treatment.
Pursue appropriate educational opportunities to maintain professional competence and certification requirements.
Assist in special projects as directed by the Risk Management team.
Travel as needed, although expected to be minimal.
Performs other duties as requested.
REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret large volumes of data
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel, as well as attorneys
Ability to investigate and make liability determinations
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to negotiate
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. word processing, spreadsheets)
Ability to work independently
Knowledge of subrogation, litigation and general law
Knowledge of office procedures and the operation of standard office equipment
Ability to use Microsoft Office products
Required Education Bachelor's degree in Business or related field or equivalent experience ARM, AIC or equivalent designation
Required Related Work Experience 3-5 years Property and Casualty Adjuster experience 3-5 Liability Claims Representative experience
PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge
Preferred Education Property and Casualty Claims Handling Arson and Fraud Investigation Liability Investigation
Preferred Related Work Experience 3-5 years Workers’ Compensation Analyst experience in a TPA or corporate environment; multi-state experience
WORKING CONDITIONS Office environment
FRK340 309943 309943BR
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