Claims Analyst – Hybrid work option

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Full Time St Louis, Missouri Posted 04/22/2022 Business unit: Corporate - CCL - CORPL Areas of interest: Claims, Finance and Accounting Requisition Number: 309943BR FRK340
This position is responsible for helping oversee the administration of Charter’s claims management program in workers’ compensation. The Claims Analyst will assist in mitigating company’s risk by formulating, developing, reviewing and coordinating claims related activities in conjunction with internal and external partners.

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Work with the Third Party Administrator (TPA) claims adjusters and Risk Management team to ensure proper and efficient handling of claims in a multi-state environment; Charter operates in 41 states.
  • Help achieve equitable, cost efficient case resolution by optimizing company resources for most favorable outcomes, timely resolution of cases, and appropriate use of medical and investigation resources.
  • Provide reserve and settlement authority to TPA within designated limits, escalating all appropriate matters as required.
  • Work closely with internal and external partners to assess potential liability and assist in resolution while coordinating with Charter stakeholders as part of the claims management process to ensure the proper processes are followed.
  • Secure information and evidence from the operating business units regarding liability and/or workers’ compensation claims.
  • Review and assess subrogation potential of all claims.
  • Attend or arrange for representation at trials or claims mediations, as needed.
  • Participate in claim audits of Third Party Administrators.
  • Coordinate and participate in claim reviews for all operating business units.
  • Monitor and report injury trends and assist developing appropriate interventions for illness/injury awareness, detection, prevention and early treatment.
  • Pursue appropriate educational opportunities to maintain professional competence and certification requirements.
  • Assist in special projects as directed by the Risk Management team.
  • Travel as needed, although expected to be minimal.
  • Performs other duties as requested.

Required Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret large volumes of data
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel, as well as attorneys
  • Ability to investigate and make liability determinations
  • Ability to maintain confidentiality
  • Ability to make decisions and solve problems while working under pressure
  • Ability to manage multiple projects at one time
  • Ability to negotiate
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to use personal computer and software applications (i.e. word processing, spreadsheets)
  • Ability to work independently
  • Knowledge of subrogation, litigation and general law
  • Knowledge of office procedures and the operation of standard office equipment
  • Ability to use Microsoft Office products

Required Education
Bachelor's degree in Business or related field or equivalent experience ARM, AIC or equivalent designation

Required Related Work Experience
3-5 years Property and Casualty Adjuster experience
3-5 Liability Claims Representative experience

Preferred Skills/Abilities and Knowledge

Preferred Education
Property and Casualty Claims Handling
Arson and Fraud Investigation
Liability Investigation

Preferred Related Work Experience
3-5 years Workers’ Compensation Analyst experience in a TPA or corporate environment; multi-state experience

Office environment

FRK340 309943 309943BR

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