Claims Analyst

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Full Time St Louis, Missouri Posted 05/23/2022 Business unit: Corporate - CCL - CORPL Areas of interest: Claims, Finance and Accounting Requisition Number: 312576BR FRK340
JOB SUMMARY
This position is responsible for helping oversee the administration of Charter’s workers’ compensation claims management program. The Claims Analyst will assist in mitigating company’s risk by formulating, developing, reviewing and coordinating claims related activities in conjunction with internal and external partners.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Work with the Third Party Administrator (TPA) claims adjusters and Risk Management team to ensure proper and efficient handling of claims in a multi-state environment; Charter operates in 41 states

Help achieve equitable, cost efficient case resolution by optimizing company resources for most favorable outcomes, timely resolution of cases, and appropriate use of medical and investigation resources

Provide reserve and settlement authority to TPA within designated limits, escalating all appropriate matters as required

Work closely with internal and external partners to assess potential liability and assist in resolution while coordinating with Charter stakeholders as part of the claims management process to ensure the proper processes are followed

Secure information and evidence from the operating business units regarding liability and/or workers’ compensation claims

Review and assess subrogation potential of all claims

Attend or arrange for representation at trials or claims mediations, as needed

Participate in claim audits of Third Party Administrators

Coordinate and participate in claim reviews for all operating business units

Monitor and report injury trends and assist developing appropriate interventions for illness/injury awareness, detection, prevention and early treatment

Pursue appropriate educational opportunities to maintain professional competence and certification requirements

Assist in special projects as directed by the Risk Management team

Travel as needed, although expected to be minimal

Performs other duties as requested


REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to analyze and interpret large volumes of data
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel, as well as attorneys
Ability to investigate and make liability determinations
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to negotiate
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. word processing, spreadsheets)
Ability to work independently
Knowledge of subrogation, litigation and general law
Knowledge of office procedures and the operation of standard office equipment
Ability to use Microsoft Office products


Required Education
Bachelor's degree in Business or related field or equivalent experience ARM, AIC or equivalent designation


Required Related Work Experience and Number of Years
Property and Casualty Adjuster experience - 3-5
Liability Claims Representative experience - 3-5


PREFERRED QUALIFICATIONS
Preferred Education
Property and Casualty Claims Handling
Arson and Fraud Investigation
Liability Investigation


Preferred Related Work Experience and Number of Years
Workers’ Compensation Analyst experience in a TPA or corporate environment; multi-state experience - 3-5


WORKING CONDITIONS
This role offers a hybrid work schedule
Office environment



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FRK340 312576 312576BR

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