Sr. Commercial Contracts Specialist
JOB SUMMARY
This position will be responsible for supporting the commercial business sales and operating units in the successful implementation and management of service agreements with commercial customers. This position is responsible for the control of commercial contracts including, but not limited to, the development, auditing, validation, implementation, management, maintenance, administration and recordation of commercial contracts entered into between Charter and commercial customers in compliance with company guidelines.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Support commercial sales team and operating units in all aspects of contractual issues, interfacing with all levels of the organization, corporate legal and outside parties as necessary
Review commercial contract issues escalated to Contracts Management, Legal Operations
Review and prepare response to customer requested changes to terms of service, NDAs and contractual inquiries
Review any commercial customer documents submitted for Charter’s completion and/or signature
Negotiate terms of service with commercial customers when deemed appropriate per Charter guidelines while maintaining Charter’s policies, mitigating risk and staying within Charter’s ability to meet all contractual obligations under the respective agreement
Conduct review of Request for Proposals (RFPs), assist with preparation of Charter’s response and conduct a final review of the RFP response before it is submitted to the respective customer
Preparation and/or review of various customer communications related to contracts and services such as non-standard proposals, letters and other client correspondence
Advise when requested regarding any financial analysis for items such as IRR Models, budget preparation and forecasting
Create a permanent file cover form and process for each large business new ‘non-standard' contract to ensure timely dissemination of key contract terms and conditions to impacted internal departments
Corresponding and maintaining relationships with internal clients
Provide general assistance to management and field personnel (AEs, ACs, MAAs) as required including ongoing coaching, and training of such personnel to insure contract process compliance
Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong knowledge of Microsoft Office applications required, e.g. Excel, Word and PowerPoint
Knowledge of business contracts construction, reviewing and drafting
Excellent verbal and written communication skills required
Ability to interact proficiency with peers, clients and other professionals
Ability to initiate and bring closure to negotiations at an executive level is essential
Ability to exercise accurate business judgment
Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
Strong analytical and financial ability, strong organizational skills
Ability to prioritize assignments according to timelines and importance of task
Ability to maintain poise and professional demeanor in stressful situations
Education
4-year college degree in business or equivalent Industry or contract experience
Related Work Experience Number Of Years
Experience with contract negotiations, contract drafting and review 3+
Experience, preferably in the communications industry 2+
Experience with regulatory issues in telecommunications a plus 3+
WORKING CONDITIONS
Office environment
Some travel required
For more information on Spectrum’s benefits, please click here.
This position will be responsible for supporting the commercial business sales and operating units in the successful implementation and management of service agreements with commercial customers. This position is responsible for the control of commercial contracts including, but not limited to, the development, auditing, validation, implementation, management, maintenance, administration and recordation of commercial contracts entered into between Charter and commercial customers in compliance with company guidelines.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Support commercial sales team and operating units in all aspects of contractual issues, interfacing with all levels of the organization, corporate legal and outside parties as necessary
Review commercial contract issues escalated to Contracts Management, Legal Operations
Review and prepare response to customer requested changes to terms of service, NDAs and contractual inquiries
Review any commercial customer documents submitted for Charter’s completion and/or signature
Negotiate terms of service with commercial customers when deemed appropriate per Charter guidelines while maintaining Charter’s policies, mitigating risk and staying within Charter’s ability to meet all contractual obligations under the respective agreement
Conduct review of Request for Proposals (RFPs), assist with preparation of Charter’s response and conduct a final review of the RFP response before it is submitted to the respective customer
Preparation and/or review of various customer communications related to contracts and services such as non-standard proposals, letters and other client correspondence
Advise when requested regarding any financial analysis for items such as IRR Models, budget preparation and forecasting
Create a permanent file cover form and process for each large business new ‘non-standard' contract to ensure timely dissemination of key contract terms and conditions to impacted internal departments
Corresponding and maintaining relationships with internal clients
Provide general assistance to management and field personnel (AEs, ACs, MAAs) as required including ongoing coaching, and training of such personnel to insure contract process compliance
Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong knowledge of Microsoft Office applications required, e.g. Excel, Word and PowerPoint
Knowledge of business contracts construction, reviewing and drafting
Excellent verbal and written communication skills required
Ability to interact proficiency with peers, clients and other professionals
Ability to initiate and bring closure to negotiations at an executive level is essential
Ability to exercise accurate business judgment
Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
Strong analytical and financial ability, strong organizational skills
Ability to prioritize assignments according to timelines and importance of task
Ability to maintain poise and professional demeanor in stressful situations
Education
4-year college degree in business or equivalent Industry or contract experience
Related Work Experience Number Of Years
Experience with contract negotiations, contract drafting and review 3+
Experience, preferably in the communications industry 2+
Experience with regulatory issues in telecommunications a plus 3+
WORKING CONDITIONS
Office environment
Some travel required
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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