Business Analyst - Cust Ops

Full Time Stamford, Connecticut Posted 10/19/2021 Areas of interest: Business Analysis, IT Management/Project Management Requisition Number: 291303BR CDA360
JOB SUMMARY
The Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization’s systems and capabilities. Provides complex analysis services, translating user needs into detailed requirements to allow teams such as IT, Product, Marketing and Billing to deliver efficient and appropriate solutions. You will play a critical role in driving the improvement of newly implemented projects, products and initiatives, ensuring best practices are in place across the organization. Works independently with minimal supervision.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Lead business process design and documentation as needed for new technology. Create workflows and convey findings in PowerPoint presentations and Visio

Write and own functional and technical business requirements from end-to-end

Support Project Management and the development of project plans, using associated project planning tools as needed.

Analyze business operations to determine opportunities for improvement and to automate processes and functions

Support the integration of new products and services, regulatory requirements, tools and technologies in existing operations

Negotiate agreements and commitments by facilitating communication between business units and technical solution teams from initial requirements to final implementation.

Conduct feasibility studies and testing to assess cost/benefit, efficiency and technical viability of solutions to business problems.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Working knowledge of cable television operations, processes and billing systems
  • Excellent interpersonal skills and ability to present performance feedback effectively
  • Excellent presentation skills with small- to medium-sized groups
  • Strong analytical ability
  • Ability to work independently
  • Experience with MS Word, Visio and PowerPoint

Education
Bachelor’s degree in business administration, computer science or related field

Related Work Experience
3+ years experience in Business Analysis with experience in process documentation, requirements gathering, product development and project implementation
Strategic, proactive, critical thinker; able to uncover weaknesses in policies and procedures and suggest areas of improvement
Detail-oriented; ability to analyze business objectives and goals on an investigative level

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Demonstrates project management and leadership abilities


WORKING CONDITIONS
Normal office conditions
CDA360 291303 291303BR

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