Full TimeUnited States - Connecticut - StamfordPosted 03/25/2021Areas of interest: Business Analysis, Research/AnalysisRequisition Number: 278080BRBGN560
JOB SUMMARY The Spectrum Business Controls Manager is responsible for leading all aspects of business planning, including the development, tracking and analyzing of staff and financial plans. These activities include but are not limited to: Providing the local management with analysis and information on financial performance, adherence to budget, as well as staffing, scheduling and call volume forecasting. Accountable for the coordination of budgeting and planning activities within the local center and will be responsible for coordinating and developing the data necessary to submit accurate and timely staffing models.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience.
Assist the Director and Vice President with development and review of the annual operating and capital budgets as well as the quarterly full year financial forecasts.
Oversee and manage the staffing, scheduling and forecasting (tasks, call volume, and productivity) processes for the call center.
Direct effective information flows and communication regarding the development of operating plans and budgets with appropriate teams.
Track and analyze operating and financial performance monthly or as needed, and develop appropriate variance commentary.
Lead and manage employees (workforce/business) in all facets of operational and financial forecasting (including capacity and staffing models), call flow activity and workforce
Develop tools/mechanisms to track and report relevant staffing levels and financial performance measures on all products.
Assist in all cost impact decision-making and development of remediation plans if necessary by supplying relevant analyses of financial data.
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Demonstrated leadership abilities Ability to lead cross-functional and project related teams Time and project management skills to meet aggressive deadlines Effective written and oral communication skills Ability to perform extensive variance and root cause analysis High proficiency in use of Excel and Hyperion Ability to develop analyses related to ROIs on capital investments, call volume, staffing, etc.
Education Bachelor's degree in Finance, Accounting, Business, related field, or equivalent experience
Related Work Experience 5 years experience in financial planning (budget and forecasting) and expense management Experience in providing direction and leadership to others in the development of budgets and models
WORKING CONDITIONS Office environment
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.