Customer Security & Compliance Analyst

Full Time United States - Connecticut - Stamford Posted 03/29/2021 Areas of interest: Customer Operations, IT Services/Support Requisition Number: 278206BR ISE380
The Customer Security and Compliance team is providing our customers with a secure customer experience. This position will be responsible for protecting our customers against rapidly evolving security, compliance and privacy threats.

Collaborates with IT, Product, Legal and Security teams to ensure technology, processes, and governance are in place to monitor, detect, prevent, and react to both current and new security / fraud threats emerging through potential identity / authentication compromises

Executes initiatives at the direction of program leadership

Contributes to the Customer Operations Customer Security Incident response playbook

Engages in incident responses with IT Security and Network Security 24/7 as needed

Collaborates on root-cause analysis and identifying optimal responses to security incidents

Conducts post mortems after each incident to identify continuous improvement opportunities

Collaborates with corporate legal department to ensure that all legal and regulatory requirements are identified and incorporated into applicable training programs / courses and knowledge materials

Tracks metrics and creates reporting associated with Customer Operations and Security programs

Collaborates effectively with contractors and other vendor resources

Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Knowledge of network/cyber security and social engineering threats
  • Knowledge of call center operations
  • Ability to prioritize and organize effectively
  • Ability to document, prepare, and deliver data-driven presentations
  • Ability to influence internal and external key stakeholders and build consensus
  • Ability to develop strong working relationships with peers and project members
  • Ability to drive results within a matrixed organization
  • Expert level experience using all Microsoft Office applications

BA/BS required in a related field (Cyber Security, Information Technology, Computer Science, and MIS) or equivalent experience;

Related Work Experience
3 + Years - Security or Compliance experience within heavily-regulated industries
such as Telecommunications, Healthcare, and/or Financial
3 + Years - Experience in IT, Security or Call Center Operations

Office environment
Limited Travel
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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