Full TimeUnited States - Connecticut - StamfordPosted 12/14/2020Areas of interest: Customer Operations, Operations Support, Research/AnalysisRequisition Number: 271884BRCDA515
JOB SUMMARY The Mgr, Analytics & Reporting will be responsible for tracking and support for Cross Functional Group ROIs, including creation and review of Business Requirement Documents (BRDs), support and review of User Acceptance Testing (UAT), and systems architecture reviews. The manager will serve as a member of the Credit Services team and requires a combination of analytical expertise and business acumen. In this role, they will manage analytical projects that generate actionable insights to better understand performance of policies/programs.
MAJOR DUTIES AND RESPONSIBILITIES Create conceptual frameworks enabling the analysis of varied business problems Actively engage with Credit Services’ leaders to provide analytical insights that enable operations to reduce risk in the development and execution of processes to enhance revenue and PSU’s while reducing losses. Monitor and evaluate performance of strategies and plans to evaluate business impacts while defining opportunities to optimize. Conduct deep-dive analyses to understand program performance, conduct complex multivariate analyses that addresses key strategic questions and drive ad hoc projects. Manage project plans, resources, and vendor relationships to ensure projects are delivered with the highest quality. Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis. Develop/select methodologies to derive answers to business problems. Present and articulate the business value of complicated analyses to a diverse group of stakeholders Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand. Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing. Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.
REQUIRED QUALIFICATIONS Skills /Abilities and Knowledge
Exceptional written and verbal communication skills
Proven ability to perform effectively in a fast-paced environment
Detail oriented, self-motivated, proactive and results driven
Customer behavior modeling and scoring
Knowledge of BI data visualization tools such as Micro Strategy or Tableau
Advance skills in Excel, PowerPoint and Access
Ability to create conceptual frameworks enabling the analysis of varied business problems
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)
Knowledge of cable television products and services
Knowledge of general accounting and billing procedures
Education Bachelor's Degree in Marketing, Economics, Statistics, or other quantitative degree or a combination of education in a quantitative program, such as business, statistics, economics or psychology, paired with work experience. Preferred MBA or Quantitative MA/MA
Related Work Experience 5+ Years - Market research or consumer insights 3+ Years - Writing queries using SQL language 2+ Years - Analytical experience
WORKING CONDITIONS Office environment with some necessary travel expected
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.