Manager, Business Intelligence

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Full Time Town of Stamford, Connecticut Posted 04/19/2022 Business unit: Corporate - CCL - CORPL Areas of interest: Business Intelligence, Information Technology, Research/Analysis Requisition Number: 309318BR BBL502
This role is responsible for partnering with internal business client’s leadership to manage a portfolio of high-value, business-critical information delivery. This position will work closely with key business planners to ensure business needs and goals are realized through discovery, analysis, and reporting on Charter’s information assets. This role oversees a complete delivery team including analysts and ETL/Report developers dedicated to assisting our client efficiently and effectively organize and deliver high-quality BI products that align with current business needs.

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Provide guidance and education in the interpretation and application of BI products
  • Communicate data integrity issues, nuances, and insights to all levels of the company in a clear and concise manner
  • Maintain Key Operating Metric definitions and owns BI single source of truth reporting
  • Monitor and manage requests from the business to the Business Intelligence Group
  • Query data to provide information requested by business users
  • Presents data in a fashion that is easily consumable with proper documentation for successful user adoption
  • Ensure the proper hands-offs and coordination between BI Project teams, Data Architecture Team, Prod Operations, stakeholders and external providers
  • Create and maintain report documentation, data dictionary, and training materials for customers
  • Ensure leadership in BI and customers are aware of project status in a timely manner
  • Partner with broader Business Intelligence Group to ensure expectations are aligned within BI and across the overall effort
  • Manage the delivery of projects through requirements gathering, development lifecycle, user acceptance testing, and packaging the final product for end-user adoption and consumption
  • Execute on a roadmap of business focused BI initiatives with a clear understanding of all deliverables and associated deadlines
  • Perform other duties as requested

Required Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Effective written and verbal communication skills
  • Ability to speak to large groups with advanced presentation skills
  • Ability to perform critical thinking in the area of data analysis and process
  • Ability to effectively consult with department managers and leaders
  • Ability to work with others to resolve problems, handle requests or situations
  • Ability to prioritize and organize effectively and manage multiple projects/assignments
  • Proven ability to perform effectively in a fast-paced environment
  • Knowledge of data warehousing concepts, logical/physical database design and dimensional modeling
  • In-depth understanding of IT infrastructure such as servers and storage systems, operating systems, virtualization platforms, and disaster recovery tools
  • Proficiency in Microsoft Office suite required
  • Ability to manage multiple concurrent projects and tasks
  • Ability to understand data warehouse modeling
  • Understanding of MicroStrategy BI toolset
  • Expertise in Avaya, Aspect Workforce, ICOMS, and/or CSG preferred

Required Education
Bachelor’s degree or foreign equivalent in Information Technology or business related field, or equivalent experience

Required Related Work Experience and Number of Years
IT experience in the areas of Data Warehousing and Business Intelligence - 7+
Experience providing data integration solutions in large-scale enterprise environments primarily using MPP databases such as Teradata of experience in developing automated frameworks, templates and design patterns - 5+
Experience as a ETL developer, QA Engineer, Build Engineer, or other role involving daily interaction with development practices - 3+
Experience involving daily interaction with software development practices - 2+
Experience in interacting with databases through SQL

Preferred Skills/Abilities and Knowledge

Preferred Related Work Experience and Number of Years
Experience with Cable TV, Internet, and/or Phone products & services or other related industry experience
Management or leadership experience - 2+

Office environment BBL502 309318 309318BR

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