Manager, SMB Revenue & Subscriber Forecasting

Full Time United States - Connecticut - Stamford Posted 04/30/2021 Areas of interest: Finance and Accounting, Marketing, Research/Analysis Requisition Number: 280785BR MGN550
The SpectrumManager, SMB Revenue & Subscriber Forecasting supports the revenue planning and forecasting process of Charter Communications’ $3.9B SMB business segment. Develop and execute an analytical framework and set of tools that effectively forecast and measure subscriber and revenue performance throughout the marketing and sales pipeline.

Support development of SMB sales, subscriber, and revenue forecasts.
Measure performance to plan.

Help lead development of the annual budget and quarterly reforecast.
  • Revenue
    • Maintain and continuously enhance SMB models that forecast offer revenue at both an offer level revenue and product level for both core and enhanced / value added services
    • Create executive dashboard of offer level performance
    • Identify non-compliant billing activity to billing operations and revenue assurance teams
    • Work with accounting and business intelligence to define the necessary subscriber and revenue accounts with finance and key metrics
    • Work with marketing operations and offer management teams to support, implement, and forecast rate enhancement initiatives. Identify initiatives that could drive changes to product take rates
    • Create advanced analytics that help explain variances between forecasts
  • Subscriber / Customer Forecasting
    • Partner with subscriber metrics team to develop a product level statistical budget and forecast
    • Identify operational drivers behind churn, subscriber migration, and other key metrics to validate projection assumptions
  • Sales
  • Partnet with subscriber metrics team and sales channel leads to develop speed, tier sales, and ancillary sales projections

Help lead the monthly revenue performance vs. plan process
  • Identify performance drivers and describe reasons for revenue, statistical, and ARPU variances to plan
  • Identify areas of risk and potential levers to accelerate growth
  • Help consolidate and present variances to group management in a concise, actionable and accurate manner
  • Perform revenue assurance to identify reclasses, incorrect mapping, etc. and work with accounting and / or billing operations to resolve
Ad Hoc Analysis and Special Projects
  • Assist in ad hoc information and reporting requests from business unit leaders and executive management
  • Assist in development of new reporting / forecasting tools for sales and revenue

Skills/Abilities and Knowledge
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to professionally interact with and influence others to gain support for ideas, proposals, projects and solutions
  • Ability to build and foster collaborative relationships inside or outside the organization
  • Excellent negotiating, leadership, communication, presentation, and interpersonal skills
  • Knowledge of budgets, P&L reports, systems, and procedures
  • Ability to manage multiple projects and priorities demanding a rigorous attention to detail
  • Ability to work in complex environments, process oriented and able to conceptualize the customer lifecycle
  • Patient, great communicator, executive facing, customer focused
  • Understands numbers, data aware, understands the need for measurable processes, detail oriented, project manager
  • Enthusiastic about relevant topic or skill, pushes boundaries, intelligent, likes to learn, ability to turn findings into executable plans
  • Ability to interpret and structure complex customer and revenue data and translate analysis into executive-level presentations
  • Experience with business intelligence and analytics tool (i.e. MicroStrategy, Tableau, etc.)
  • Experience with Financial Reporting tools (Essbase, Hyperion, SAP, etc.)

Bachelor’s degree in finance, math, accounting, business analytics, or information systems

Related Work Experience
2t years: Business analysis or related field

Skills/Abilities and Knowledge
Strong Excel modeling ability
Strong PowerPoint presentation development ability
MicroStrategy / Business Intelligence skiils
Working understanding of SQL

Office environment
Exposure to moderate level of noise
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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