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Mgr, Analytics and Reporting

Date posted 01/10/2019 Requisition Number: 233187BR Location: United States - Connecticut - Stamford Zip Code: 06901 Area of Interest: Business Affairs/Development/Analysis, Finance/Accounting, Project/Program Management, Strategic Planning Position Type: Full Time
JOB SUMMARY
Responsible for supporting Call Center Leadership with data access & transformation for analytics, regular and ad hoc reporting and statistical analysis. Responsible for ensuring that data is communicated with accuracy across the organization and at various levels.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Works directly internal business customers to understand reporting requirements and execute production of regular/ad hoc reports with a high degree of accuracy and in a timely manner.

Manipulates and analyzes large data sources from multiple platforms.

Assists with the establishment of dashboards, reports, and adhoc analysis.

Produces regular and adhoc reports to support various sales and marketing channels.

Evaluates reporting results through data investigation and analysis.

Identifies trends, patterns and opportunities for improvement based on data and results of reporting.

Monitors ongoing data feeds and perform root cause analysis and investigations on data quality issues.
Responsible for optimizing and maintaining complex data and reporting solutions (creating tables, views, stored procedures, triggers, error handling, etc.).

Performs other duties as requested.


REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to learn complex data structure, prevailing data and business rules to produce precise sets for analytics
Proven track record to develop optimized SQL queries to manipulate very large data sets for analytics
Strong working knowledge of Excel Macros
A curious and investigative nature to identify and to resolve possible data inaccuracies
Ability to double check and confirm results of queries and identify data issues before delivering to business
A strong aptitude for numbers
Motivated self starter and self learner
Organized and methodical

Education
BA /BS in computer science, management information systems, statistics, mathematics or equivalent technical or semi-technical undergraduate degree OR equivalent experience

Related Work Experience Number of Years
Prior Leadership Experience 3-5
Experience with complex reporting and data analysis 5
Experience with SQL and Excel Macros 3-5


PREFERRED QUALIFICATIONS
Skills /Abilities and Knowledge
Experience in creating complex Excel Macros (VBA knowledge preferred)
Experienced with SAS skills
Experience with Microstrategy
Experience in the Cable Industry
Knowledge of current analytics trends


WORKING CONDITIONS
Office environment
Minimal travel as required


EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Customer Operations Apply Later

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