Full TimeUnited States - Connecticut - StamfordPosted 03/29/2021Areas of interest: Billing Operations, Customer Operations, Project ManagementRequisition Number: 278190BRKGN355
JOB SUMMARY Responsible for managing, planning, monitoring and reporting on key projects from conception through implementation for Spectrum’s Mobile product. Performs a variety of tasks. Manages project details, data collection, reporting and communication to successfully drive project efforts. Responsibilities include end-to-end support for all projects which impact Customer Operations groups (Customer Service, Billing, Credit Services, and Shared Services). This includes but is not limited to: defining and documenting cross functional business rules and functional requirements, as well as support for test strategy planning.
MAJOR DUTIES AND RESPONSIBILITIES Plans, manages, and monitors projects from concept through implementation for projects.
Provides support for ‘intake’ of Customer Operations projects with a goal to identify, resolve, and prioritize pain points for customers or agents (in some cases leveraging financial business cases).
Manages day-to-day operational aspects of all assigned projects and gains consensus from stakeholders to ensure successful implementation.
Actively identifies potential risks and works with impacted teams to identify mitigation plans.
Establishes project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools.
In collaboration with leadership, holds both internal (to Customer Operations) and external groups accountable for on-time delivery of high-quality project milestones.
Provides high-quality reporting on the status of all projects in the Customer Operations-sponsored program roadmap, inclusive of both summary and detailed views.
Meets with internal customers of an assigned project to provide status updates and reports and gather project-related feedback.
Responsible for handling multiple projects simultaneously.
Tracks costs and performance, service levels and other metrics required to ensure project goals and objectives are met.
Performs other duties as requested.
REQUIRED QUALIFICATIONS Skills /Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person , on the phone, and by written communication in a clear, straight-forward, and professional manner
Ability to prioritize and organize effectively and manage multiple projects and assignments
Ability to develop strong working relationships with peers and project members
Excellent critical thinking skills
Proven ability to perform effectively in a fast-paced environment
Knowledge and ability to use computer and software applications
Ability to analyze and interpret data
Education Bachelor’s degree in related field or equivalent work experience Project Management certification or successful completion of a recognized project management curriculum preferred
Related Work Experience Number Of Years 2 - 5 Years - Project management 2 - 5 Years - Process management 2+ Years - Wireless / Mobile Industry experience preferred 2+ Years - Telecommunications Industry experience preferred 1+ Years - Agile / SCRUM / Kanban / SAFe experience preferred
WORKING CONDITIONS Office environment Some travel required
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.