Full TimeUnited States - Connecticut - StamfordPosted 12/14/2020Areas of interest: Billing Operations, Customer Operations, Research/AnalysisRequisition Number: 271886BRCCO320
JOB SUMMARY The Senior Analyst, Data & Reporting will develop and analyze new and existing Credit Services strategies, partner with Credit Services subject matter experts as well as operations partners to create new approaches and improve risk mitigation performance. The successful candidate will be responsible for generating the quantitative analysis necessary for data-driven business recommendations.
MAJOR DUTIES AND RESPONSIBILITIES Create conceptual frameworks enabling the analysis of varied business problems Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis. Develop/select methodologies to derive answers to business problems. Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy. Use statistical techniques to build various predictive/explanatory models for such initiatives as: acquisition/risk management, customer retention, timeline events, and customer segmentation Analyze data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems. Present and articulate the business value of complicated analysis to a diverse group of stakeholders Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing. Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner. Perform other duties as may be requested by manager
PREFERRED QUALIFICATIONS Skills / Abilities and Knowledge
Excellent SQL skills, comfortable using a data access tool such as Toad, and Oracle PL/SQL.
Exceptional written and verbal communication skills
Proven ability to perform effectively in a fast-paced environment
Detail oriented, self-motivated, proactive and results driven
Customer behavior modeling and scoring
BI data visualization tools such as Micro Strategy or Tableau
Advance skills in Excel, PowerPoint and Access
Ability to create conceptual frameworks enabling the analysis of varied business problems
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)
Knowledge of cable television products and services
Knowledge of general accounting and billing procedures
Education Bachelor's Degree in Marketing, Economics, Statistics, or other quantitative degree or a combination of education in a quantitative program, such as business, statistics, economics or psychology, paired with work experience. Preferred MBA or Quantitative MA/MA
Related Work Experience 5+ Year - Analytical experience 4+ Years - Writing queries using SQL language 1+ Years - Developing statistical models
WORKING CONDITIONS Office Environment
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The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.