Senior Credit Services Analyst

Full Time United States - Connecticut - Stamford Posted 04/28/2021 Areas of interest: Billing Operations, Customer Operations, Research/Analysis Requisition Number: 280390BR CCO320
JOB SUMMARY
This position leads development and analysis of new Credit Services strategies, partnering with Credit Services subject matter experts, as well as operations partners to create new approaches and improve risk mitigation performance. The successful candidate will be responsible for generating the quantitative analysis necessary for data-driven business recommendations.

MAJOR DUTIES AND RESPONSIBILITIES
Create conceptual frameworks enabling the analysis of varied business problems

Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis.

Develop/select methodologies to derive answers to business problems.

Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy.

Use statistical techniques to build various predictive/explanatory models for such initiatives as: acquisition/risk management, customer retention, timeline events, and customer segmentation

Analyze data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems.

Professional present and articulate the business value of complicated analysis to a diverse group of stakeholders

Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand.

Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing.

Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.

Provide leadership as a mentor to team analysts and cross-functional resources.

Perform other duties as may be requested by manager


PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
  • Advance skills in Excel, PowerPoint and Access
  • Excellent quantitative analysis skills
  • Detail oriented, self-motivated, proactive and results driven
  • Knowledge of ICOMS Billing System
  • Customer behavior modeling and scoring, especially in payment services or collections
  • BI reporting tools such as Micro Strategy or Tableau
  • Ability to create conceptual frameworks enabling the analysis of varied business problems
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to plan, prioritize and organize effectively
  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc)
  • Ability to research and analyze data
  • Ability to adapt to change
  • Knowledge of all functions and related tasks in the area of customer relations
  • Knowledge of cable television products and services
  • Knowledge of general accounting and billing procedures
Education
Bachelor's Degree in Marketing, Economics, Statistics, or other quantitative degree or a combination of education in a quantitative program, such as business, statistics, economics or psychology, paired with work experience. Preferred MBA or Quantitative MA/MA

Related Work Experience
7+ Years - Analytical experience
5+ Years - Experience with SAS, SAS Macro, SAS Stat or other analysis software
5+ Years - Writing queries using SQL language


WORKING CONDITIONS
Office Environment

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.


The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Related jobs

View All of Our Available Opportunities

Sign up for job alerts

Sign up to receive the latest career opportunities directly to your inbox.

Areas of interestEnter a location and a category, and click "Add" to create your Job Alert.

  • Billing Operations, Stamford, Connecticut, United StatesRemove
  • Research/Analysis, Stamford, Connecticut, United StatesRemove
  • Customer Operations, Stamford, Connecticut, United StatesRemove

Spectrum employeeAre you currently a Spectrum employee?