Full TimeUnited States - Connecticut - StamfordPosted 04/28/2021Areas of interest: Billing Operations, Customer Operations, Research/AnalysisRequisition Number: 280390BRCCO320
JOB SUMMARY This position leads development and analysis of new Credit Services strategies, partnering with Credit Services subject matter experts, as well as operations partners to create new approaches and improve risk mitigation performance. The successful candidate will be responsible for generating the quantitative analysis necessary for data-driven business recommendations.
MAJOR DUTIES AND RESPONSIBILITIES Create conceptual frameworks enabling the analysis of varied business problems
Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis.
Develop/select methodologies to derive answers to business problems.
Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy.
Use statistical techniques to build various predictive/explanatory models for such initiatives as: acquisition/risk management, customer retention, timeline events, and customer segmentation
Analyze data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems.
Professional present and articulate the business value of complicated analysis to a diverse group of stakeholders
Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand.
Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing.
Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.
Provide leadership as a mentor to team analysts and cross-functional resources.
Perform other duties as may be requested by manager
PREFERRED QUALIFICATIONS Skills / Abilities and Knowledge
Advance skills in Excel, PowerPoint and Access
Excellent quantitative analysis skills
Detail oriented, self-motivated, proactive and results driven
Knowledge of ICOMS Billing System
Customer behavior modeling and scoring, especially in payment services or collections
BI reporting tools such as Micro Strategy or Tableau
Ability to create conceptual frameworks enabling the analysis of varied business problems
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc)
Ability to research and analyze data
Ability to adapt to change
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of cable television products and services
Knowledge of general accounting and billing procedures
Education Bachelor's Degree in Marketing, Economics, Statistics, or other quantitative degree or a combination of education in a quantitative program, such as business, statistics, economics or psychology, paired with work experience. Preferred MBA or Quantitative MA/MA
Related Work Experience 7+ Years - Analytical experience 5+ Years - Experience with SAS, SAS Macro, SAS Stat or other analysis software 5+ Years - Writing queries using SQL language
WORKING CONDITIONS Office Environment
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.