Full TimeUnited States - Connecticut - StamfordPosted 02/02/2021Areas of interest: Facilities, LeadershipRequisition Number: 274544BRGFR801
Charter Corporate Facilities Our portfolio consists of approximately 25 million square feet and nearly 4000 properties, ranging in size, scale, complexity, and primary use. Our corporate facilities teams are responsible for any and all facilities-related activities within our four (4) corporate markets, while our regional facilities management leaders serve as strategic partners and trusted real estate service advisors to our regional business leaders and dominant tenant facility management resources.
JOB SUMMARY The Sr. Director, Corporate Facilities will be responsible for leading shaping, and providing strategic solutions to the Corporate Facilities function in support of Charter’s overall mission and goals related to Charter’s Headquarters in Stamford. They will be responsible for developing, directing and implementing building and property maintenance and operational plans and strategies to support a holistic end-to-end occupancy experience for employees and visitors at our corporate headquarters and across a large, highly complex and diverse Corporate managed portfolio. This role serves as a trusted advisor and strategic partner that leads and supports a comprehensive service delivery practice in partnership with other Corporate Services team members. The role focuses on the day-to-day integrated facilities management practices as well as operational reliability and effectiveness of property services and building operating systems – inclusive of mechanical, electrical, plumbing, fire/life safety systems and more. Develops an effective leadership team and assist them with developing their direct reports to drive a high performance culture that delivers exceptional outcomes.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for the development, implementation and oversight of robust facilities operational strategies related to the operation and maintenance of corporate locations with the primary focus on customer experience, relevant function, reliability and cost optimization – within their market and often across multiple markets
Lead and support the implementation of a best-in-class facilities management practice that delivers an optimized and efficient property operations outcome across their market and often across multiple Corporate managed properties and markets by following established and disciplined real estate performance management principles
Responsible for developing and managing expense and capital budgets in a manner that optimizes expenditures, follows a Total Cost of Occupancy methodology and achieves expected results
Collaborate with Corporate Physical Security, Portfolio Planning, EH&S, other Corporate Services teams, Technology and other internal Charter business partners in the development and delivery of a comprehensive occupancy experience
Collaborate with Portfolio Planning and other Corporate Services leaders on complex, local and potentially multiple market portfolio optimization efforts as well as delivers comprehensive, efficient and best-in-class real estate occupancy and operational experiences and solutions
Develop positive relationships with internal leaders and external service providers with focus on delivering targeted results that improve the overall occupancy experience, operating efficiency, and site reliability
Manage, lead, train and develop internal resources in a direct and matrixed reporting relationship. Monitor team performance and productivity and provide frequent and relevant feedback toward improvement
Identify areas of team and group improvement and build, support and implement strategies to optimize the mission of a Facilities Management Center of Excellence platform
Develop, utilize and apply KPIs and performance metrics through benchmarking and best practices locally and often across multiple properties
Ensure consistency of experience, processes and tools across their managed portfolio and in balance with other Corporate managed portfolios
Perform other duties as assigned
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Advanced ability to lead, supervise, influence and motivate others – including those in other organizations Advanced office business software application skills and ability to use MS Office suite to support job duties Advanced ability to work, plan, and prioritize independently and effectively with minimal supervision Excellent verbal, written, analytical and persuasive skills inclusive of exercising good judgement Advanced ability to interact effectively with all levels of employees, customers, management and contractors Proactive approach to problem solving - delivering predictable and relevant results Advanced ability to make decisions and solve problems while working under pressure Advanced experience transforming team focus, performance and orientation Highly client focused with extensive experience in delivering high-touch corporate headquarters level services Shows initiative and seeks continuous improvement to deliver exceptional occupant experiences Extensive experience in diverse and cross-function corporate real estate disciplines Advanced ability to apply real estate strategic planning and portfolio performance management principles Advanced financial acumen – proficient budget development, ROI and operational best practice analysis Highly skilled at developing/utilizing KPIs and performance metrics through benchmarking and best practices
Certifications and/or Licenses Valid driver's license with satisfactory driving record within Company required standards Property management designation such as RPA or CPM or equivalent desired
Education Bachelor's degree or, relevant work experience of 12 years or more in cross functional commercial real estate disciplines
Related Work Experience Number of Years Commercial real estate facilities, property management or similar experience 12+ Large and highly complex real estate portfolio experience – office and multi-use properties 10+ Management/Supervisory experience 7+ Corporate campus/headquarters high-touch occupant services development and delivery 5+ Additional diverse and cross-functional commercial real estate discipline experience expected
WORKING CONDITIONS Office Environment 30% Travel Potential overnight, multi-night travel to offices in market areas/out-of-town Be available to respond to after hour emergencies
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.