Sr. Director, Corporate Facilities

Full Time United States - Connecticut - Stamford Posted 02/02/2021 Areas of interest: Facilities, Leadership Requisition Number: 274544BR GFR801
Charter Corporate Facilities
Our portfolio consists of approximately 25 million square feet and nearly 4000 properties, ranging in size, scale, complexity, and primary use. Our corporate facilities teams are responsible for any and all facilities-related activities within our four (4) corporate markets, while our regional facilities management leaders serve as strategic partners and trusted real estate service advisors to our regional business leaders and dominant tenant facility management resources.

The Sr. Director, Corporate Facilities will be responsible for leading shaping, and providing strategic solutions to the Corporate Facilities function in support of Charter’s overall mission and goals related to Charter’s Headquarters in Stamford. They will be responsible for developing, directing and implementing building and property maintenance and operational plans and strategies to support a holistic end-to-end occupancy experience for employees and visitors at our corporate headquarters and across a large, highly complex and diverse Corporate managed portfolio. This role serves as a trusted advisor and strategic partner that leads and supports a comprehensive service delivery practice in partnership with other Corporate Services team members. The role focuses on the day-to-day integrated facilities management practices as well as operational reliability and effectiveness of property services and building operating systems – inclusive of mechanical, electrical, plumbing, fire/life safety systems and more. Develops an effective leadership team and assist them with developing their direct reports to drive a high performance culture that delivers exceptional outcomes.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Responsible for the development, implementation and oversight of robust facilities operational strategies related to the operation and maintenance of corporate locations with the primary focus on customer experience, relevant function, reliability and cost optimization – within their market and often across multiple markets

Lead and support the implementation of a best-in-class facilities management practice that delivers an optimized and efficient property operations outcome across their market and often across multiple Corporate managed properties and markets by following established and disciplined real estate performance management principles

Responsible for developing and managing expense and capital budgets in a manner that optimizes expenditures, follows a Total Cost of Occupancy methodology and achieves expected results

Collaborate with Corporate Physical Security, Portfolio Planning, EH&S, other Corporate Services teams, Technology and other internal Charter business partners in the development and delivery of a comprehensive occupancy experience

Collaborate with Portfolio Planning and other Corporate Services leaders on complex, local and potentially multiple market portfolio optimization efforts as well as delivers comprehensive, efficient and best-in-class real estate occupancy and operational experiences and solutions

Develop positive relationships with internal leaders and external service providers with focus on delivering targeted results that improve the overall occupancy experience, operating efficiency, and site reliability

Manage, lead, train and develop internal resources in a direct and matrixed reporting relationship. Monitor team performance and productivity and provide frequent and relevant feedback toward improvement

Identify areas of team and group improvement and build, support and implement strategies to optimize the mission of a Facilities Management Center of Excellence platform

Develop, utilize and apply KPIs and performance metrics through benchmarking and best practices locally and often across multiple properties

Ensure consistency of experience, processes and tools across their managed portfolio and in balance with other Corporate managed portfolios

Perform other duties as assigned

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Advanced ability to lead, supervise, influence and motivate others – including those in other organizations
Advanced office business software application skills and ability to use MS Office suite to support job duties
Advanced ability to work, plan, and prioritize independently and effectively with minimal supervision
Excellent verbal, written, analytical and persuasive skills inclusive of exercising good judgement
Advanced ability to interact effectively with all levels of employees, customers, management and contractors
Proactive approach to problem solving - delivering predictable and relevant results
Advanced ability to make decisions and solve problems while working under pressure
Advanced experience transforming team focus, performance and orientation
Highly client focused with extensive experience in delivering high-touch corporate headquarters level services
Shows initiative and seeks continuous improvement to deliver exceptional occupant experiences
Extensive experience in diverse and cross-function corporate real estate disciplines
Advanced ability to apply real estate strategic planning and portfolio performance management principles
Advanced financial acumen – proficient budget development, ROI and operational best practice analysis
Highly skilled at developing/utilizing KPIs and performance metrics through benchmarking and best practices

Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards
Property management designation such as RPA or CPM or equivalent desired

Bachelor's degree or, relevant work experience of 12 years or more in cross functional commercial real estate disciplines

Related Work Experience Number of Years
Commercial real estate facilities, property management or similar experience 12+
Large and highly complex real estate portfolio experience – office and multi-use properties 10+
Management/Supervisory experience 7+
Corporate campus/headquarters high-touch occupant services development and delivery 5+
Additional diverse and cross-functional commercial real estate discipline experience expected

Office Environment
30% Travel
Potential overnight, multi-night travel to offices in market areas/out-of-town
Be available to respond to after hour emergencies

For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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