Sr. Manager, Marketing & Creative Strategy

Full Time Stamford, Connecticut Posted 11/10/2021 Areas of interest: Marketing, Research/Analysis Requisition Number: 296514BR MPD630
JOB SUMMARY
This position is responsible for the strategic development, oversight and execution of effective marketing strategies and tactics to drive company growth. Manage projects from inception to completion, including (where applicable) post campaign analysis and summary report.

This position is also tasked with managing programs to positively impact consumer/customer perception of Charter's brand. Emphasis is on improving customer relationships and providing creative support to multiple internal groups, including Spectrum Community Solutions and Customer Communications.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience


Execute on marketing plans and create marketing tactics for specific campaigns in collaboration with cross-functional teams. Successfully manage the execution of those plans and flawlessly execute creative that supports those plans.

Manage day-to-day operational aspects of all assigned projects and gains consensus from stakeholders to ensure successful implementation.

Create, write and implement marketing tactics to support customer communications and Spectrum Community Solutions (e.g., postcards, bill statement messages, e-mails, etc.).

Responsible for handling multiple projects simultaneously.

Work with outside ad agencies to develop, coordinate and implement enterprise-wide marketing campaigns and promotions (when applicable).

Manage updates to presentation supporting Community Solutions resident marketing, including gathering all creative and results for presentation to Sr. leadership on a monthly basis.

Keep team apprised of potential risks and other key nuances which may impact projects.

Manage team of 2 (Sr. Specialist and Specialist).

Performs other duties as requested.

REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
Ability to read, write, speak and understand English
Strong writing and proofreading skills required, for use both internally and for the development of customer facing materials
Must possess exceptional written and verbal communication skills with the ability to clearly articulate
ideas and feedback in a constructive way
Must possess a high-level of proficiency in PowerPoint and all Microsoft Office applications
Ability to make decisions and resolve problems while working under pressure
Ability to conduct formal presentations to all levels of management on issues or findings in assigned areas or subjects
Ability to efficiently manage resources and prioritize tasks
Ability to think creatively and strategically
Highly developed capacity for teamwork and a strong focus on the customer/ability to build strong relationships with customers and colleagues
Ability to manage and motivate team members

Related Work Experience Number of Years
Marketing experience 7+

Education
Bachelor's degree or higher in marketing, business, communications or related field

PREFERRED QUALIFICATIONS
Skills /Abilities and Knowledge
Knowledge of cable television products and services
Proven ability to manage and direct creative agencies

Related Work Experience
Experience in brand management a plus

WORKING CONDITIONS
Office environment MPD630 296514 296514BR

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

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