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Call Center Sales Business Rep

Syracuse, New York

Overview

Our teams have some pretty big goals – and we’re looking for a person with the drive to help us achieve them. As a Call Center Sales - SMB Representative, you’ll close the deals that support companies and bring them into our network. Self-motivated go-getters will thrive in this role because it keeps you on the move and allows you to meet with new and existing customers throughout the day. Plus, we’re on your side as you grow your career and our company. Set your sights on over 12 million potential customers!

Success Profile

What makes a successful Spectrum Call Center Sales - SMB Representative? Check out the top traits we’re looking for and see if you have the right mix.

  • Ambitious
  • Independent
  • Communicator
  • Managerial
  • Competitive
  • Multi-tasker

Spectrum supplies the materials you need to succeed, from uniforms and technology to travel money, professional feedback and personal protective equipment. Our Call Center Sales - SMB Representatives are charismatic, motivated to succeed, and focused on the customer experience. Get the inside story on one of Spectrum’s most interactive roles.

A Positive Outlook

When you’re proud of the work you do and believe in yourself, it shows. Your friendly attitude, combined with expert knowledge of the solutions you can provide, will win over your customers time and time again.

Preparation

At Spectrum, we like to ensure you are set up for success. From paid training to field support from your manager and peers, we’ve got your back! Each month you will be provided with leads to call upon and ongoing training to help expand your network.

Something New Every Day

You’re ready to take on whatever comes your way. Your entrepreneurial spirit gets you out of the office and on the move. Our customers vary across the neighborhoods within your community. One day you may be talking to the owner of the corner pizza shop, the next day you could be visiting businesses within a local business park.

Spectrum supplies the materials you need to succeed, from uniforms and technology to travel money, professional feedback and personal protective equipment. To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have prior telecommunications experience? Our team will work with you in the classroom and on the go from Day 1 to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.

Earn More, Faster

Our total compensation package creates opportunities for significant earnings with unlimited commission, competitive salary, and paid mileage.

Comprehensive Training

Work smarter, not harder. With Spectrum, you will enjoy paid training on our winning sales techniques, products, and services. Our learning journey involves:

  • Technology to help you reach your goals
  • Virtual classroom training and face-to-face training sessions, in a safe and exciting environment
  • Ongoing product updates to keep you connected to our evolving Spectrum products

If you learn a little every day, you will always be prepared and progressing your career with us.

Career Advancement

Looking for a great company with exciting growth opportunities? This is the place to be. Establish yourself as a successful Account Executive, enjoy the many benefits we have to offer and plan for a long and rewarding career with Spectrum.

Rewards

Short- and Long-Term Disability Coverage

Provides financial support if you become unable to work due to injury or illness

Savings & Retirement

Spectrum will contribute up to 6% or 9% (depending on role) of your eligible pay to your retirement savings
*No Retirement Accumulation Plan in Hawaii

Health Benefits

Variety of Medical/Prescription Drug, Dental and Vision options plus up to $1,500 in a Health Care Account
*No HSA in Hawaii

Company Perks

You have the chance to use company services at little to no cost where available.

Paid Time Off

Paid vacation, sick time and holidays/personal days

Life Insurance

Basic life insurance benefits provided by Charter, however, you can buy additional coverage for yourself, spouse and dependent children

Responsibilities

Date posted: 07/08/2024 Requisition Number: 2024-36530 Business unit: Marketing Location: Syracuse, New York Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SIB130

JOB SUMMARY
The Small and Medium Business (SMB) Sales Representative position is a consultative inbound sales position within our Spectrum Business organization.  As part of our growing team, representatives handle nation-wide inbound calls from new and existing Business customers.  Representatives present tailored solutions to enhance businesses through our Internet, Voice, TV and Mobile services. Sales Representatives interact with business owners, management companies and IT consultants to identify needs and recommend comprehensive solutions. Sales representatives can earn $61K in their first year with our highest earners making $110,000+.


MAJOR DUTIES AND RESPONSIBILITIES

  • Engage in dynamic sales conversations with Business customers regarding Internet, Voice, TV and Mobile services.
  • Actively and consistently support all efforts enhance the customer experience.
  • Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics.
  • Utilize discovery questions to build and present technology solutions that fit business needs.   
  • Representatives are responsible for placing orders, scheduling installation appointments, and customer follow up while working within multiple computer applications. 
  • Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach.
  • Interact with other internal Spectrum Business support departments to complete sales and resolve customer issues.
  • Educate customers in the use of installed products, service offerings, billing, charges, and product features.
  • Handle multiple tasks simultaneously: listening, answering questions, viewing windows and order entry.
  • Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all customer interactions.
  • Follow-up with customers via telephone or email to ensure successful sales interactions.
  • Increase knowledge of competitors’ pricing, packaging and products to discuss side by side comparisons of Spectrum Business’ and competitors’ products and services.
  • Promote and communicate current marketing campaigns and promotions.
  • Perform other duties as required by supervisor.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

  • Strong communication skills in a professional setting including the ability to read, write, speak and understand English
  • Ability to use computer equipment and appropriate software applications including billing system and other role-related tools
  • High performance driven individual; goal oriented
  • Ability to create positive experience interacting with customers
  • Fluent in Microsoft programs; Outlook, Excel
  • Must be available Monday through Friday
  • Ability to work variable hours; may include evening hours, and non-federal holidays


Required Education
High school diploma or equivalent

Required Related Work Experience and Number of Years

  • 1 year professional work experience

  • 1 year sales background

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

  • Highly motivated and target driven with a proven track record in sales

  • Relationship management skills and openness to feedback

  • Proven work experience as a sales representative

  • Excellent selling, communication and negotiation skills

Preferred Education

  • College degree in business, marketing or related field, or equivalent experience


Preferred Related Work Experience and Number of Years

  • Sales experience preferably selling Voice, Data, and Video solutions in the small and mid-sized business market - 2+
  • Call Center sales experience preferably in a business-to-business and/or telecommunications industry. - 2


WORKING CONDITIONS
Office environment - Call Center environment


SIB130 2024-36530 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The pay for this position has a salary range of $18.00 to $22.30. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.


In addition, this position has a commission earnings target starting at $23,400.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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