Customer Service Representative
Syracuse, New York
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 95,000+ Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
About The Job
- Full Time
- Level: Entry to Midlevel
- Career Progression
As thoughtful problem solvers, Spectrum Community Solutions Billing Representatives use active listening and effective communication skills to make a real difference for our community and bulk account customers. Fully paid training and supportive leaders help new Representatives get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
What does it take to be a successful Community Solutions Billing Representative at Spectrum?
- Good Listener
- Problem Solver
Hear From Our People
I didn’t just want a job. I wanted a career somewhere I can grow. The people I work with are motivated, ambitious, and eager to learn, just like me. Great benefits help me prepare for a secure future. Providing technology in this day and age, at the forefront of what people want and need, is an awesome feeling. And when a customer tells me they never before had service like I was able to provide, it feels really good.Joseph, SCS Billing Rep 2
I was already in customer service when a friend told me about openings at Spectrum. The benefits looked great and I heard positive things about the company. And they were true. I have friendly, supportive coworkers — from team members and supervisors all the way to the director, whose open-door policy helps me feel secure and never in the dark. I hope to grow with the company and become a “veteran,” as we call those with years of service. I love mentoring new hires and discovered here that I’m also great at teaching. So maybe facilitating is in my future!Johnny, SCS Billing Rep 2
Learn more about our customer call center.
A Day in the Life
Check out our video and what it’s like to be a Customer Service Representative!
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Medical, prescription drug, dental, and vision plans available.
Paid Time Off
Paid vacation, sick and personal time, and holidays.
Access Discounted Company Services
You have the chance to use company services at little to no cost, where available.
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
We support continuing education for personal and professional growth.
ResponsibilitiesDate posted 09/05/2019 Requisition Number: 248250BR-1 Location: United States - New York - Syracuse Alternative Location: United States - New York - Syracuse Area of Interest: Customer Service Position Type: Full Time
At A Glance
- Full-time entry-level to mid-level customer service role resolving bulk/multiple dwelling unit customer billing and account issues and upselling additional services.
- Profile: A positive, flexible communicator and good listener who can multitask to solve problems. Community Solutions Billing Representatives use patience and strong communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
- Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.
What is the Community Solutions Billing Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Spectrum Community Solutions Repair Representatives make a real difference to our community customers and the company. You will learn how to provide over-the-phone support to customers in bulk and multiple dwelling unit (MDU) accounts, including maintenance, activations, packaging, and escalating calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. Use your thorough understanding of Spectrum products and services to navigate your way to successful resolutions.
It’s all about learning and growing
This may be new for you, but the journey is all mapped out. No matter your background, our comprehensive, fully paid training (classroom, hands-on, instructor-led, and e-learning) can bring you up to speed on our advanced products and services in about a month. After that, you’ll be ready to field technical questions, process orders, schedule field visits and more. Continuing updates keep you current on our newest products and services. One-on-one time with mentors and a special coaching line mean you have plenty of support to create smooth and streamlined processes for your customers and yourself.
With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
The benefits are clear
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
What it takes to get started
The minimum requirements for the Community Solutions Billing Representative role are:
- Ability to read, write, speak and understand English
- High School Diploma or GED
Related Work Experience
Preferred qualifications for the Community Solutions Billing Customer Service Representative are:
- 1 year or more of sales experience, preferably selling Voice, Data, and Video solutions
- 6 months or more experience working with billing systems (ICOMS/CSG)
Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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