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Customer Service Representative

Date posted 11/29/2017 Requisition Number: 207188BR Location: United States - New York - Syracuse Area of Interest: Customer Service Position Type: Full Time
We are hiring Customer Service Representatives for our growing call center.


Tuesday, December 12th from 9am to 5pm

SPECTRUM - Charter Communications
6005 Fair Lakes Road East Syracuse, NY 13057
Park in the employee lot on the far left side of the building and enter thru the glass double doors in the front left corner of the building.
All applicants should apply online to 207188BR , complete the online assessment, dress professionally and bring a resume.
We will have computers available that day should you need to complete the assessment

Customer Service Representatives
Everything you want to be

Are you versatile and cool under pressure? Do you love helping customers? Does your "can do” attitude prevail over a fast-paced variety of customer concerns? Then Charter Communications is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support and a clear career path for growth—all in a culture that values and rewards performance.

By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward. As a team member in our Customer Service Center, you will assist our residential customers with questions related to their bill. Our comprehensive training will provide you with the knowledge you need to help our customers. You will have a clear understanding of our Spectrum line of products and services i.e cable , internet etc.

Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include evenings and weekends, and experienced in a fast-paced customer facing setting. Our ideal candidate has exceptional customer service skills.

Charter Communications believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes, generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

Basic qualifications required to work in the Charter Communications Customer Service environment:

6 months or more customer service experience; 1 or more years preferred
  • 6 months or more working with multiple software applications; 1 or more years preferred
  • 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.

Start Date: January 8th

Shift: Duringtraining 10:30 am to 7:00 pm. After training 3:30 pm-12 am to include Saturday and Sunday.

Benefits:Comprehensive benefits package including health/wellness coverage's, paid time off, 401k,
Tuition Reimbursement Assistance, and
discounted services if you reside in our service area.

More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 13525 - Central NY Business Unit: Customer Operations Apply Later

A Day in the Life

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