Skip to Main Content
Search jobs

Network Operations Analyst I – Network Operations Center: Returnship

Town and Country, Missouri

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

The mission of the NOC is to protect, improve and support a superior customer experience. Our NOC engineers identify network issues when they arise and escalate them to the proper fix agents. We’re driving quick and high-quality resolutions. NOC teams also ensure successful network Change Management, perform Root Cause Analysis of outages, and develop processes for standardizing work and partners with vertical teams with solutions for Continual Service Improvement. Our reporting and metrics teams provide data and analyze reports to enable support of all Network Operations.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Network Operations Centers (NOC)? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

Responsibilities

Position Type: Full Time Location: Town and Country, Missouri Date Posted: Date posted 12/16/2021 Areas of interest: Network Analysis, Network Operations, Research/Analysis Requisition Number: 299487BR ENO330-NOC The Path Forward Return to Work program at Spectrum is a 16-week paid returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to individuals who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.

Additionally, if you meet the basic requirements below and have a great attitude, we have an incredible in-depth onboarding and training program to help get you up to speed in no time.

At Spectrum we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with others transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce.

Location:
Town and Country, MO

JOB SCOPE

Support the data and business analysis needs of Network Operations. Utilizes and applies understanding of business process, business operations and intermediate technical capabilities of industry standard tools to provide executive level analytical insights.

DUTIES AND RESPONSIBILITIES
  • Support all efforts to simplify and enhance the customer experience.
  • Optimize network performance through the application of basic statistical analyses using a common set of key data points.
  • Provides business analysis and support for Network Operations: Generate routine and ad hoc reports along with creation and presentation of quality dashboards that provide operational visibility to the business unit(s).
  • Develops graphs, reports, and presentations of data results. Perform basic statistical analyses for Network Operations business unit(s).
  • Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
  • Identifies, analyzes, and interprets trends or patterns in standard data sets. Present data sets and information in an understandable and compelling manner.
  • Performs special projects as needed and other duties as requested by supervisor.
  • Works on multiple projects as a project team member.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's Degree in Mathematics, Computer Science, Information Management, Business Administration or related field and / or equivalent work experience.
  • Minimum one (1) years of experience with intermediate data query techniques and report building.
  • Minimum one (1) years of experience using MS Excel.
  • Minimum one (1) years of experience with industry-specific database systems - SQL.
  • Minimum one (1) years of experience creating visualizations and analysis with Tableau or similar application / tool.
  • For participation in this program, you should have been out the paid workforce for at least 2+ years to focus on caring for a child or other dependent.
If you have knowledge or experience with some of the following, this may be an interesting opportunity for you:
  • Analytical and detail-oriented aptitude; a high degree of accuracy is required.
  • Develop criteria and method of analysis.
  • Experience with outage reporting to the FCC
  • Familiarity with functions and terminology related to equipment used by Charter Network Operations (Charter Communications is known in the United States by our Spectrum Brands).
  • Basic understanding of CARS-Remedy ticketing
  • Creating visualizations within dashboards.
  • Provide analysis based off data visualizations.
  • Ability to present information in an understandable and compelling manner.
  • Effective organization and communication skills as well as an ability to work with aggressive timelines.
  • Ability to read, write, speak and understand the English language in order to communicate in a professional manner both in-person, and in writing.
  • Ability to learn and adapt to change.
PREFERRED QUALIFICATIONS
  • Network Operations experience.
  • Six Sigma Certification.
  • Adept at queries, report writing and presenting findings.
  • Automate routines to improve efficiency and reduce errors.
  • Knowledge of statistics and experience using statistical packages for analyzing datasets.
  • Experience with reporting packages, databases and programming is a plus.
ENO330-NOC 299487 299487BR

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
Apply Now Email Job

Map my commute

Go to map

Related jobs

View All of Our Available Opportunities

Sign up for job alerts

Sign up to receive the latest career opportunities directly to your inbox.

Areas of interestEnter a location and a category, and click "Add" to create your Job Alert.

  • Network Analysis, Town and Country, Missouri, United StatesRemove
  • Network Operations, Town and Country, Missouri, United StatesRemove
  • Research/Analysis, Town and Country, Missouri, United StatesRemove

Spectrum employeeAre you currently a Spectrum employee?