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Operations Analyst II

Date posted 08/14/2019 Requisition Number: 247103BR Location: United States - Missouri - Town and Country Area of Interest: Information Technology Services, Network Operations, Technical Operations Position Type: Full Time
Responsible for gathering data from various systems and sources to perform financial analysis, trending, forecasting, and business impact. Reviews data, programs and initiatives that support and enhance the Company's commitment to customer satisfaction and revenue growth.

Actively and consistently support all efforts to simplify and enhance the customer experience

Perform analysis, trending and communication of key performance indicators and business initiatives

Monitor and review reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommend changes in methodology as required to attain business objectives

Make recommendations based on data for process improvement and strategic business decision making

Create company-wide benchmark reports and interprets results in order to improve overall operations

Create reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables

Investigate and perform root cause analysis of complex nature

Compile Executive level reporting as required

Individual will work with various call centers and cross-functional departments

Perform other duties as requested by supervisor

Skills/Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to analyze key performance indicators/metrics
Ability to manage multiple projects
Ability to prioritize and organize effectively
Ability to make decisions and solve problems while working under pressure
Ability to maintain confidentiality
Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.)
Proficiency in data analysis, report creation
Knowledge of general accounting and billing procedures
Knowledge of call center metrics and key performance indicators preferred
Knowledge of cable television products and services preferred
Knowledge of cable billing systems preferred
Vision ability close vision, peripheral vision, and ability to adjust focus

Bachelor's Degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience

Related Work Experience Number Of Years
Quantitative Analysis experience 2+

Office environment

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13526 Business Unit: Customer Operations Apply Later

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