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Customer Service Representative

Town of Cheektowaga, New York

As tech-savvy problem solvers, Customer Service Representatives – Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There's a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you're eager to learn, this is a role with a lot of potential.

  • Full-time
  • Job level: Entry
  • Career progression

About us

Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 30 million Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.

Success profile

What does it take to be a successful Customer Service Video Repair Representative at Spectrum? Check out the top traits we're looking for and see if you have the right mix.

  • Communicator
  • Result-driven
  • Problem-solver
  • Multi-tasker
  • Patient
  • Tech savvy

Hear from our team


Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Healthcare

    Health Insurance (Medical/Prescription Drug, Dental and Vision).

  • Paid time off

    Paid Holidays, Personal days, Vacation and Sick Time.

  • Access discounted company services

    You have the chance to use company services at little to no cost where available.

  • Education reimbursement

    We provide reimbursement up to $5250 per calendar year for approved eligible courses.

  • Retirement savings/401K

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Life and disability insurance

    Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.


Position Type: Full Time Location: Town of Cheektowaga, New York Date Posted: Date posted 10/19/2021 Areas of interest: Call Center, Customer Operations, Customer Service Requisition Number: 291197BR CRP113 Starting rate is $18.00 for this role! We offer an additional shift differential of $0.75/hour for evening work hours!

SPECTRUM is recruiting Customer Service Representatives to provide top-notch cable TV service and support from our state of the art Cheektowaga technology center.

This is NOT a remote position. You would be In Office.

Start Date: November 15th, 2021

We offer:
• Complimentary Cable (Includes HBO/premium channels), Internet and Phone Services where available
• 6% dollar for dollar 401K match plus 3% into a Retirement Fund as well.
• Tuition Reimbursement up to $5,250 dollars a year!
• Excellent Professional Growth Plan

Email me at or call Megan at 716-558-8502 or complete your application and assessment below today to launch your career with Spectrum!

11 Weeks Paid Training: Sunday - Thursday 11:00 AM to 7:30 PM
Shift After Training: Evenings and weekend availability required

What to expect in this role:

It's about building relationships and turning the knowledge you gain in training into customer service wins. Our representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

Job Duties Include:

Actively engaging and providing superior service to our inbound customers at our technology communications center
Utilizing problem solving skills to resolve customer questions and concerns
Effectively assessing and troubleshooting equipment issues

What it takes to get started:

The minimum requirements for the Video Repair Representative are:
Ability to read, write, speak and understand English
High School Diploma or GED

Preferred Qualifications:

Preferred qualifications for the Video Repair Representative are:
6 months or more customer service experience
1 year or more working with computers and multiple software applications
6 months or more heavy volume phone experience in a customer service/call center job

Are you ready to join our team?

Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

Keyword: greatjob CRP113 291197 291197BR

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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