Client Advocacy Program Manager, Spectrum Enterprise

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Full Time Town of Stamford, Connecticut Posted 07/11/2022 Business unit: Spectrum Enterprise Areas of interest: Marketing Requisition Number: 316581BR MGN350
At a glance:
  • Are you a business-to-business (B2B) public relations or marketing professional skilled at showcasing the success stories of industry-leading clients through news releases, videos and case studies?
  • Can you guide all aspects of a client advocacy program from client relationship building through story ideation to a tactical implementation?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?
Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at


As the Client Advocacy Marketing Manager, you cultivate strong relationships with internal sales and marketing partners to identify noteworthy client stories to spotlight. You collaborate with clients throughout the process of documenting and highlighting their success. You inspire targeted audiences with news releases, videos and case studies by planning, creating and managing the development of content and tactics. You accelerate growth by understanding the go-to-market strategies and developing relevant client-first content that supports marketing campaigns and lead generation. You ensure success by managing and tracking all marketing aspects for client stories. You report to the Director of Strategic Communications for goals, guidance and assistance.

Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.
What you will do:
  • Encourage company-wide excellence by actively and consistently supporting all efforts to enhance and simplify the client experience.
  • Support segmentation strategies, marketing campaigns, lead generation, brand and content.
  • Collaborate with business leaders to determine target strategies and schedules to support client acquisition.
  • Support the sales cycle by developing, maintaining and communicating client-first stories for all targets, products offers and geographic areas.
  • Increase sales by strategizing and implementing applicable client stories and analyzing performance across key metrics.
  • Maximize marketing efficiency and effectiveness by tracking marketing agreements and metrics related to the client advocacy program.
  • Expand industry knowledge by communicating with internal and external research groups, industry organizations and other experts.
  • Set and meet deadlines for multiple projects while maintaining accuracy and efficiency through effective project management skills.
  • Perform additional duties related to the position as assigned.
Required keys for success:
  • Five or more years of B2B public relations or marketing experience.
  • Proven prioritization and organizational skills with the ability to manage multiple projects and tasks simultaneously while working with a sense of urgency.
  • Deadline-driven with the ability to manage all phases of a large project independently in a dynamic, fast-paced environment.
  • History of working with all levels of an organization while showing sound judgment and initiative to accomplish job duties.
  • Expert at making recommendations and managing and fostering change.
  • Track record of analyzing and interpreting data to make recommendations.
  • Confident when presenting complex information at the executive level.
  • Solid attention to detail balanced with a focus on the client using honesty, integrity and ethics.
  • Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
  • Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:
  • Experience managing or supporting a client advocacy program.
  • Strong writer and editor.
Your education:
  • Bachelor’s degree in marketing, public relations or a related field, or an equivalent combination of education, training and experience (required).
  • Master’s degree in business administration (preferred).
MGN350 316581 316581BR

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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