Full TimeTown of Stamford, ConnecticutPosted 06/21/2022Business unit: MarketingAreas of interest: Marketing, Research/Analysis, SalesRequisition Number: 304577BRMSU300
JOB SUMMARY The Marketing Associate will contribute to the development, implementation, tracking, and optimization of Charter’s marketing efforts. The Associate will assist with executing Marketing project strategy for Residential and Small & Medium Business customers, and may be responsible for TV, Internet, Voice & Mobile related initiatives.
This role requires frequent interaction with cross-functional departments and peers. Includes collaboration with other Marketing teams, Sales, Billing, Product Development, Government Relations, Legal, and Customer Service/Operations, as well as external vendors.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently, support all efforts to simplify and enhance the customer experience, grow the Spectrum brand, sales channels, and support functions as needed.
Assist with executing assigned projects spanning multiple organizations and company priorities, ensuring accuracy, and utilizing best practices and standard procedures.
Responsible for initiatives related to driving customer acquisition and/or customer retention, including product management, program development, and process implementation.
Work with internal teams and external vendors to successfully execute various marketing tactics (e.g., email, direct mail, SMS, print, media, automated calls, SEO, digital media, etc.).
Review creative to develop effective creative briefs and review creative deliverables to ensure that they are delivering on messaging objectives and brand strategy.
Work with manager and peers on internal communications, including development and management of marketing calendars, project updates, and summaries, reporting, presentations, etc.
Coordinate and communicate with other departments regarding the planning, creating, and implementing of marketing campaigns and related materials and promotions.
Gather and analyze data; report on customer numbers, churn analysis, marketing promotion results, and effects on sales growth.
Update sales and product collateral, including management of portals, working with product management, sales ops, and offer teams.
Assist with project expenses including purchase orders, invoices, and budget.
Perform other duties as requested by the manager.
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear, straightforward, and professional manner
Ability to work effectively as part of a team and across corporate functions
Must be organized, detail-oriented, and able to multi-task while working on a variety of projects in a fast-paced and rapidly changing environment
Strong time management skills that enable on-time project delivery
Strong analytical reasoning skills and creative problem-solving skills
Ability to work independently to complete projects within established timeframes
Ability to prioritize, exercise good judgment and initiative to accomplish job duties
Ability to relate to vendors, advertising agencies, customers, and potential customers
Ability to maintain confidentiality
Ability to work proficiently in MS Office applications (Excel, PowerPoint, Word)
Related Work 1 year - Marketing and/or business relevant internship or full-time work experience
Education Bachelor’s degree in Marketing, Advertising, Business, Communications, or related field.
PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge
Knowledge of online, web, email, direct marketing, and advertising strategies and procedures
Knowledge of direct marketing and execution of various tactics such as direct mail, digital media, email, SMS, social media, newspaper advertising, etc.
Knowledge of cable and telecommunications products and services
Related Work Experience Marketing, advertising, event management, or media experience Cable, Internet, or Telecommunications industry experience
WORKING CONDITIONS Office environment Occasional Travel MSU300 304577 304577BR
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.