Product Analyst

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Full Time Stamford, Connecticut Posted 08/08/2022 Business unit: Community Solutions Areas of interest: Product, Research/Analysis Requisition Number: 319376BR MPD355
JOB SUMMARY
Responsible for conducting business analysis activities around new product requests to identify
business problems and propose business solutions. Provide a complete analysis of the organizational
and operational impacts of developing, implementing, and supports a new product. Act as liaison
between Product Management and technical and operational support groups impacted by new
products - such as Engineering, IT, Customer Operations. Possess knowledge of each group's technical
capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or
user needs into business requirements and possible solutions that can be executed within the
constraints of the project and the organization.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Gather, analyze, refine, validates, documents and maintains complex data for the associated Charter
line of business.
Create and maintain discrete trending dashboards for consumption by the working team and the
executive team.
Perform data mining and analysis in support of process definitions for the purpose of identifying
opportunities for process improvement and an improved customer experience.
Model and forecast business trends based on historical data sets and planned product changes or
feature launches.
Exhibit a proficiency with third party reporting system and serves as the primary licensed seat holder
and the day-to-day vendor liaison for third party reporting systems.
Support product and feature launches with data analysis and presentation that reflects the customer’s
experience and usage of the new product/feature.
Identify data gaps, research methods to fill these gaps and makes recommendations to business line
for gap funding.
Apply lessons learned to new projects to ensure continuous operational improvement in developing,
implementing, and launching new products.
Perform other duties as required.

REQUIRED QUALIFICATIONS
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to define key performance indicators / metrics
Ability to document, prepare and present data-driven presentations
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
Ability to quickly become subject matter expert on multiple databases and reporting tools
Effective analytical and problem solving skills
Expertise in Excel and PowerPoint

Required Education
Bachelor’s degree in Science, Engineering, Math or related field or equivalent experience

Required Related Work Experience and Number of Years
Business Analysis experience - 3-5

PREFERRED QUALIFICATIONS
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to communicate with direct management and company personnel
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Cross-functional working skills

WORKING CONDITIONS
Office environment

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

#LI-RW1 MPD355 319376 319376BR

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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