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The Field Technician role is at the very core of Spectrum’s mission. As they travel throughout our communities, our field technicians make it possible for us to connect our 16 million customers to entertainment, information, and each other. If you’re looking for a hands-on career opportunity that allows you to work face-to-face with the people directly impacted by your work, consider joining our team.

  • Full Time
  • Level: Entry
  • Work in all elements
  • Tech savvy, training provided

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Success Profile

What makes a successful Field Technician at Spectrum?
Check out the top traits we’re looking for and see if you have the right mix.

Addtional Traits

  • Communicator
  • Deadline-oriented
  • Efficient
  • Problem-solver
  • Productive
  • Technologically savvy
  • Adaptable
  • Confident
  • Creative
  • Detail-oriented
  • Enthusiastic
  • Quick-thinking

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Quote

I’m glad to be a part of Spectrum. While I work independently, I also have a team to support me to solve problems.

Ken, Field Operations, St. Louis, MO

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Healthcare

    Health Insurance (Medical/Prescription Drug, Dental and Vision)

  • Paid Time Off

    Paid Holidays, Personal days, Vacation and Sick Time

  • Life and Disability Insurance

    Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.

  • Access Discounted Company Services

    You have the chance to use company services at little to no cost.

  • Work/Life Balance

    We value work-life balance. We try to keep regular hours and an emphasis on life outside the office.

  • Company Provided Vehicle

    We offer company van with gas card along with option to take van home.

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Responsibilities

Date posted 10/26/2017 Requisition Number: 206356BR Location: United States - New York - Troy Area of Interest: Engineering/Technical Operations, Telecommunications Position Type: Full Time
Field Technician Hiring Event
Thursday, December 14th, 2017
11:00 am until 6:00 pm
at the Hilton Garden Inn, 235 Hoosick Street, Troy, NY 12180


MUST APPLY ONLINE to the Field Technician opening PRIOR to attending the event.
Dress for success and bring your resume!



JOB SUMMARY
Entry Level Position with paid training provided.We are hiring new Field Technicians to start on Friday, Jan. 26, 2018 when our next Field Technician training class begins. Training is approximately 17 weeks in length. Training is typically conducted Monday through Friday, 8:00 am to 4:30 pm. Schedule may change based on business or training needs. Upon successful completion of training work schedules are assigned to our new Field Technicians.

Work schedules we are hiring our new Field Technicians for are:
  • Tuesday through Friday: 12:30 pm to 9:00 pm & Sat 10:00 am to 6:30 pm
OR
  • ​Sunday: 10:00 am to 6:30 pm & Monday through Thursday: 12:30 pm to 9:00 pm
Candidates must be open to working either schedule.

MAJOR DUTIES AND RESPONSIBILITIES
Under close supervision, perform installs, disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects.

Perform basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and/or multi-dwelling units

Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)

Adhere to TQA standards in accordance with company policy

Follow security procedures to prevent any unauthorized services

Integrate various company services (video, internet, telephone) with customer's equipment

Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network

Identify basic distribution problems associated with the RF portions of the forward and reverse plant and refer to Field Engineering
Escalate unresolved customer issues to supervisor

Clean the premises of all debris and materials after the installation is complete

Educate customer on proper use of services and equipment, including channel lineups, and how to access online help

Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders

Operate communications device in accordance with company policies

Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies

Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results

Adhere to industry specific, local, state and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to perform job from high places (i.e. poles and roofs)
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to use handheld communication devices and applications
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Ability to complete documentation accurately

Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards

Education
High School Diploma/GED or equivalent work experience

PREFERRED QUALIFICATIONS
Associates degree in Electrical Engineering or equivalent trade skills.
Ability to use personal computer and software applications
Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
Experience with consumer education of products and services

WORKING CONDITIONS
This position works face to face with customers
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
May be required to work an on-call rotation as the business needs dictate
Occasionally required to work overtime as the business needs dictate
Ability to work weekends or a second shift as the business needs dictate

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.

More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 00461 - Troy Water Plant Rd Business Unit: Field Operations Apply Now Apply Later

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