Sr. Director, Policy Communications

Full Time United States - District of Columbia - Washington Posted 11/12/2020 Areas of interest: Communications, Leadership Requisition Number: 270434BR RCU801
Charter Communications is a leading broadband connectivity company and cable operator serving more than 30 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. Charter’s commitment to serving customers and exceeding their expectations is the bedrock of its business strategy and it’s the philosophy that guides the company’s 95,000 employees.

This position supports the Government Affairs policy communications function of Charter Communications. This position requires direct experience in policy communications, with a strong commitment to the organization’s mission. This role will provide skilled policy communications project management to enable the Government Affairs team to achieve its strategic objectives. Responsible for leading and supporting executive-level policy communications utilizing several communications channels.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Develop and implement communications strategies and opportunities that enhance the Charter brand in Washington, DC, and as a policy thought leader beyond the telecommunications space.

Develop, coordinate, and execute appropriate State Government Affairs communications strategy and efforts to maximize advocacy and streamline operational efficiency.

Develop and implement processes to manage and engage consultant teams across all areas of responsibility, including message development, content production, strategy planning and implementation, digital engagement, event planning, coalition building and more.

Direct, provide, and implement a strategic framework for outreach to the media and influencers as part of policy communications efforts. In particular, develop and implement proactive digital content and thought leadership strategies that support the broader Policy Communications strategy, communications messages, and brand.

Advise the Group Vice President on matters of immediate interest and concern, and on developments which warrant the GVP’s cognizance and affect the direction of Government Affairs efforts for planning purposes.

Ensure that the policy communications plans, statements, and editorials are provided by, and to, appropriate individuals in keeping with policy communications objectives.

Manage Content Management function within Policy Communications and oversee the development, fact checking, internal timing/sequencing, and coordination of materials for the team. This includes management of all activities executing the development, maintenance and approvals of all content.

Serve as the initial clearing house for all external policy communications materials (press releases, social media content, Q&A, talking points, backgrounders/fact sheets, speeches, news advisories, etc.) to ensure consistency and alignment. Taking a proactive approach, develop and plan accordingly for internal review and collaboration.

Perform analysis, such as Return on Investment (ROI), of digital media activities, programs, and events, and use data to recommend future events/activities and prepare recommendations for the GVP, Policy Communications.

Keep abreast of items of interest to the Government Affairs teams, including internal Charter Communications developments, industry position statements, the status of legislation and regulatory procedures, peer company initiatives, and important regulatory activities.

Coordinate crisis management protocols for Policy Communications. This includes being on point to monitor media coverage, advise leadership on response or mitigation strategies, and coordinate and align with corporate in gaining approvals. Ensure crisis protocols are in place and revised as needed.
Set goals, assign tasks, and ensure that they are carried out in a timely, accurate, and professional manner.

Other duties as assigned including, but not limited to, for example, editing sections for annual reports, testimony, white papers, etc. as appropriate to support Policy Communications efforts.

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Proven project management experience and ability to manage multiple projects in a fast-paced, deadline-driven environment
Ability to distill complex concepts into easily understandable and digestible soundbites
Skilled in policy communications strategy - advocating policy initiatives, supporting strategic objectives, and developing progressive messaging for key initiatives
High-level, relatable writing skills and an appreciation for grammar
Proven experience planning, writing, editing, and producing press releases, reports, and/or other publications
Experience implementing successful digital strategies
Thrives in a high-performance and high-pressure work environment, where individuals work collaboratively across the organization with compressed timelines and deadline-driven work schedules
An innovative thinker with a proven track record of translating strategic thinking into action plans and output
Ability to make decisions in a changing environment and anticipate future needs
Energetic, flexible, collaborative
Has a “pitch in” and solutions-oriented attitude
Intellectually curious
Desire to make others successful
Ability to prioritize work
Learns from successes and setbacks
Listens and learns from others
Speaks the truth even when uncomfortable
Ability to persevere through adversity
Plans ahead and is a forward-thinking individual
Ability to honor the expertise of others
Achieves goals of strategic plan
Understands decision authority
Models the way – your actions speak louder than your words

Bachelor’s degree required; Master’s degree preferred in communications, public relations, English, or journalism

Related Work Experience
10 plus years of relative experience with increasing levels of responsibility for public affairs or public policy communications, media relations, and/or organizational communications.

Office environment
Travel approximately 10% of time

For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws

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  • Leadership, Washington D.C., District of Columbia, United StatesRemove