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Residential Digital Sales Specialist

Date posted 10/22/2020 Requisition Number: 267621BR Location: United States - South Carolina - West Columbia Area of Interest: Inside Sales, Sales Position Type: Full Time
"Our agents earn hourly base pay along with lucrative commission and incentives for a target hourly earnings of $25.81/hour or 53,676.00 annually. Our top performers have potential to earn even more”

The Spectrum Digital Sales Specialist will maximize sales opportunities by responding to digital sales via inbound live live chats, emails, calls and any potential communication tools in an effort to acquire new customers, and solicit existing customers by selling them other products and services that Charter Communications makes available for our customers (i.e. video, data, phone, mobile etc.).

Actively and consistently support all efforts to simplify and enhance the customer experience

DSS agents will be required to interact with customers in all pre-approved manners / means

Respond to digital contacts promptly and proficiently

Answer all customer product and service questions, assist the customer in placing their order, and validate complete orders that are placed via digital contacts

Ability to manage concurrent contacts as needed and single phone calls as scheduled

Sell all available product offers associated with Charter Communication current product offerings.

Follows escalation procedures, as needed

Completes, processes, and maintains applicable paperwork and records. This includes entering of orders into the applicable systems

Work on fallout orders from the portal; i.e., credit card failed to authorize, site survey needed, etc.

For fallout orders, place an outbound call to the customer at point of failure or work with the divisions to address billing system issues

Provide high-level written and verbal communication in a courteous manner

Sell products and services to prospective customers and develop new revenue from existing customers by selling additional products and services through use of recommended sales techniques

Understand and explain to customers all products and services

Promote and communicate to customers current marketing campaigns and promotions

Place new installation orders; schedule appointments accordingly; prepare associated paperwork for work orders; input orders into computer system

Perform other duties as directed by supervisor or other leadership

Skills/Abilities and Knowledge
  • Ability to respond to customer inquiries in a timely manner
  • Strong reading comprehension and written communication skills
  • Exceptional typing skills
  • Ability to read, write, and speak the English language (or applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to use personal computer and appropriate software applications (i.e. word processing, spreadsheet, cable billing system)
  • Ability to apply appropriate sales techniques
  • Ability to perform job at workstation for prolonged periods of time
  • Strong working knowledge of cable communications products and services to include video (TV), data (internet), voice (telephone), and mobile (cell phone)
  • Previous experience in chat support is a plus
  • Previous experience in sales calls or person to person interactions is a plus
  • Must pass pre-hire exam
  • Goal and detail oriented
  • Quick thinker, likes challenges, goal oriented, ambitious, determined and self-confident
  • Self-starter and team player
  • Positive and enthusiastic
  • Problem solver approach to sales and research
  • Demonstrates self-control and patience
  • Able to adapt quickly to a fast paced and changing environment
  • Ability to multiplex between the necessary desktop tools and customer response
  • Ability to multi-task while navigating the appropriate desktop tools to obtain the necessary information or process the appropriate orders
High school diploma or equivalent
Associates’ degree (AA) from a two-year college or university or equivalent combination of education and experience preferred

Related Work Experience
1-2 years of Sales Experience

Office environment
Variable hours; may include weekends and split days off

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13550 Business Unit: Marketing SIB150 Apply Later

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