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Spectrum Inside Sales Representative - Voice

Date posted 09/10/2019 Requisition Number: 248970BR Location: United States - South Carolina - West Columbia Area of Interest: Customer Service, Inside Sales, Sales Position Type: Full Time
Spectrum Inside Sales Representative – Voice maximize sales opportunities by responding to digital sales calls in an effort to acquire new customers, and solicit existing customers by selling them other products and services (i.e. video, data, phone and mobile).

MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Respond to digital sales calls promptly and proficiently
  • Provide high-level customer service in a courteous manner
  • Sell products and services to prospective customers and develop new revenue from existing customers by selling additional products and services through use of recommended sales techniques
  • Understand and explain to customers all products and services
  • Promote and communicate to customers current marketing campaigns and promotions
  • Place new installation orders; schedule appointments accordingly; prepare associated paperwork for work orders; input orders into computer system
  • Perform other duties as required by supervisor

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to respond to customer inquiries in a timely manner
  • Ability to communicate by telephone
  • Ability to read, write, and speak the English language (or applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to use personal computer and appropriate software applications (i.e. word processing, spreadsheet, cable billing system)
  • Ability to apply appropriate sales techniques
  • Ability to perform job at workstation for prolonged periods of time
  • Strong working knowledge of cable communications products and services to include video (TV), data (internet), voice (telephone), and mobile (cell phone)
  • Wireless experience, a plus

Education
High school diploma or equivalent preferred

Related Work Experience
1-2 years Customer service, call center and/or sales

WORKING CONDITIONS
Office environment
Variable hours; may include weekends and split days off

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13550 Business Unit: Marketing Apply Later

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  • Customer Service, West Columbia, South Carolina, United StatesRemove
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