The Field Technician role is at the very core of Spectrum's mission. As they travel throughout our communities, our Field Techs make it possible for us to connect our 31 million-plus subscribers to entertainment, information, and each other. If you're looking for a hands-on career opportunity that allows you to work face-to-face with the people directly impacted by your work, consider joining our team.
Job level: Entry
Work in all elements
Tech savvy, training provided
What makes a successful Field Technician at Spectrum? Check out the top traits we're looking for and see if you have the right mix.
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A day in the lifeOur Field Technicians are responsible for the installation of Digital Video, High Speed Internet and Digital Phone. Working both inside and out, technicians travel to customer sites to inspect equipment, independently diagnose service issues and construct innovative solutions.
Juan - Spectrum Field Technician: As a technician, we do cable installation, internet installation, and phone installation.
Juan (on-site): "All right, we're here."
Juan: You're constantly learning. You're constantly doing something new. The environment's always changing for you. It's never the same.
Anna - Spectrum Field Technician: As a technician, you're out there rain, shine. You're just experiencing everything. Getting to meet new people. It's always fun. I'm always laughing on my job.
Anna (on-site): "You might run into a celebrity one day and you might be face to face with a skunk underneath a house the next day."
Anna: As a technician for Spectrum. You come face to face with a ton of different people every day.
Speaker 3 (on-site): "Hi!"
Anna (on-site): "Hello. Anna with Spectrum."
Speaker 3 (on-site): "Come on in."
Anna: You get to see how they live their lives. They always love to share stories with you as you're working. Favorite things about working here, you have independence, so you're not stuck with somebody watching over your shoulder 24/7. You also have a support network to fall back on, someone to go to for answers. Spectrum has a great training program.
Juan: We climb poles, it's always a great view up there. You can't be afraid of heights.
Anna: Worst part of going into an attic would probably be during the summer. The heat is really impressive in attics. You also get into small crawl spaces underneath the house. If you're claustrophobic, not the greatest job.
Anna (on-site): "No animals in there."
Juan: You get discounted cable here.
Anna: The benefits that you have here are really great. You have the opportunity to take your van home. You're not using your own gas to drive to work every day. And we also get health benefits, medical, dental, vision. There's a lot of room for movement, just laterally. If you want to stay and work in a different capacity, or if you want to move upwards and become, a supervisor or working in different department, you can learn, they can teach you. You can get this job done.
Juan: There's tons and tons of technology with the services that people don't know about. So we definitely go into detail, telling them either download the app or hey, you could stream things at a faster speed.
Anna: When you complete an install or the customer stuff is all working, they've been without cable as they've been moving their house, they've got their internet working, it's back. I've had people who are literally jumping up and down for joy.
Juan: If you're looking for a rewarding job, if you're interested in talking to customers, and meeting new people every day, and being out there and not stuck in the little office, this job is definitely for you. Being a technician here at Spectrum is not a job. It's a career.
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision).
Paid time off
Paid Holidays, Personal days, Vacation and Sick Time.
Life and disability insurance
Basic life and accidental death and dismemberment (AD&D) insurance of two times your pay.
Access discounted company services
You have the chance to use company services at little to no cost where available.
National Registered Apprentice Certification for new Field Technicians. Veterans with GI Bill benefits can collect in addition to hourly pay.
Company provided vehicle
We offer company van with gas card along with option to take van home.
Position Type: Full TimeLocation: Westbrook, MaineDate Posted: Date posted 11/12/2021Areas of interest: Field Operations, TechnicianRequisition Number: 296635BR-6TCB170
What is your goal? If you’re like a lot of people, you want a career that can grow with you. Spectrum Field Technicians come from all kinds of backgrounds and experience levels. If you’re new to the role, enter our training program enthusiastic to learn our systems, services and equipment. If you have experience, continue to increase your knowledge to get comfortable with our expanding and evolving range of tools and techniques. Find lasting success and create quality customer relationships. Build your skills to become a valued member of our team and a reliable face in the community. The knowledge you gain here can take you far.
*Any shift that starts on or after 12noon receives a shift differential of $1.25/hr.!
What is the role? Getting started as a Field Tech means getting up-to-date with all that Spectrum has to offer. As we continue to update our tools, technology and efficiencies, we’ll teach you to install and service a range of Spectrum products. You’ll get at least four weeks of fully paid, hands-on training with power tools, cable and telecom equipment, meters and apps, computer software and more. You’ll get to develop pole climbing and ladder skills safely and effectively right at our training facility. We provide all the gear you’ll use, and the knowledge you gain will make you a valued professional. There’s also support after you have completed training in case you need a quick refresher or higher-level backup.
Climb the Ladder at Spectrum Are you ready to see how far you can go? There are opportunities to grow and succeed at Spectrum, and we’re proud when our people achieve more. It shows in the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or being available to talk through issues. Join our apprenticeship program for support moving up with training and experience. Build a strong foundation for a career that progresses as you do.
The benefits are clear In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive healthcare insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families. Have previous technical experience and (or) knowledge? Starting salary will be based on level of experience.
Physical Requirements This is a physical job, so you must have the ability to do the following: • Move over, and possibly under, different types of terrain in all-weather while carrying tools and equipment. • Ability to operate and lift weight-bearing equipment, such as customer premises equipment, gaffs, safety harnesses, extension ladders (that can weigh up to 75 pounds and extend 28 feet).
Technical Requirements Additional necessary skills and abilities include: • A willingness and ability to learn to use handheld devices and operate computer or test equipment. These can include signal level meters, pressure testers, ohm meters, handheld applications, a laptop computer and software. • Familiarity with computer operating systems and a variety of consumer communications devices, such as smartphones, routers, modems, converters, and wireless devices. • A valid driver’s license with satisfactory driving record within company-required standards. Travel to and from assigned territories and company facilities, including during inclement weather, is essential.
In The Field Every day brings something different, so Field Techs should be comfortable working in a lot of different settings, for example: • High, outdoor places like telephone poles and rooftops, in all weather conditions, possibly for extended periods of time. • In residences, potentially in poorly ventilated areas such as attics, basements and/or crawlspaces where there may be dust, dirt, noise, insects, rodents, pets, and cleaning solutions. • Consistent and punctual attendance. The ability to work overtime, weekends, second shift or participate in an on-call rotation when scheduled. • Out of the box thinkers. You must be able to work with little supervision and have the ability to apply common sense, experience, and theory towards problem solving and decision making.
TCB170 296635-6 296635BR
Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.