The Field Technician role is at the very core of Spectrum's mission. As they travel throughout our communities, our Field Techs make it possible for us to connect our 32 million-plus subscribers to entertainment, information, and each other. If you're looking for a hands-on career opportunity that allows you to work face-to-face with the people directly impacted by your work, consider joining our team.
Job level: Entry
Work in all elements
Tech savvy, training provided
What makes a successful Field Technician at Spectrum? Check out the top traits we're looking for and see if you have the right mix.
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A day in the lifeOur Field Technicians are responsible for the installation of Digital Video, High Speed Internet and Digital Phone. Working both inside and out, technicians travel to customer sites to inspect equipment, independently diagnose service issues and construct innovative solutions.
Juan - Spectrum Field Technician: As a technician, we do cable installation, internet installation, and phone installation.
Juan (on-site): "All right, we're here."
Juan: You're constantly learning. You're constantly doing something new. The environment's always changing for you. It's never the same.
Anna - Spectrum Field Technician: As a technician, you're out there rain, shine. You're just experiencing everything. Getting to meet new people. It's always fun. I'm always laughing on my job.
Anna (on-site): "You might run into a celebrity one day and you might be face to face with a skunk underneath a house the next day."
Anna: As a technician for Spectrum. You come face to face with a ton of different people every day.
Speaker 3 (on-site): "Hi!"
Anna (on-site): "Hello. Anna with Spectrum."
Speaker 3 (on-site): "Come on in."
Anna: You get to see how they live their lives. They always love to share stories with you as you're working. Favorite things about working here, you have independence, so you're not stuck with somebody watching over your shoulder 24/7. You also have a support network to fall back on, someone to go to for answers. Spectrum has a great training program.
Juan: We climb poles, it's always a great view up there. You can't be afraid of heights.
Anna: Worst part of going into an attic would probably be during the summer. The heat is really impressive in attics. You also get into small crawl spaces underneath the house. If you're claustrophobic, not the greatest job.
Anna (on-site): "No animals in there."
Juan: You get discounted cable here.
Anna: The benefits that you have here are really great. You have the opportunity to take your van home. You're not using your own gas to drive to work every day. And we also get health benefits, medical, dental, vision. There's a lot of room for movement, just laterally. If you want to stay and work in a different capacity, or if you want to move upwards and become, a supervisor or working in different department, you can learn, they can teach you. You can get this job done.
Juan: There's tons and tons of technology with the services that people don't know about. So we definitely go into detail, telling them either download the app or hey, you could stream things at a faster speed.
Anna: When you complete an install or the customer stuff is all working, they've been without cable as they've been moving their house, they've got their internet working, it's back. I've had people who are literally jumping up and down for joy.
Juan: If you're looking for a rewarding job, if you're interested in talking to customers, and meeting new people every day, and being out there and not stuck in the little office, this job is definitely for you. Being a technician here at Spectrum is not a job. It's a career.
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision).
Paid time off
Paid Holidays, Personal days, Vacation and Sick Time.
Life and disability insurance
Basic life and accidental death and dismemberment (AD&D) insurance of two times your pay.
Access discounted company services
You have the chance to use company services at little to no cost where available.
National Registered Apprentice Certification for new Field Technicians. Veterans with GI Bill benefits can collect in addition to hourly pay.
Company provided vehicle
We offer company van with gas card along with option to take van home.
Position Type: Full TimeLocation: Worcester, MassachusettsDate Posted: Date posted 11/21/2022Areas of interest: Field Operations, TechnicianRequisition Number: 328051BRBusiness unit: Field OperationsTCB165
SHIFTS Sunday 10am to 7pm Monday to Thursday 12noon to 9pm with 1 hr lunch
*12pm to 9pm shifts receive a $1.25/hr. shift differential!*
Problem solver with a technical aptitude. Customer service enthusiast and safe driver. Sound like you? Then working as a Field Technician at Spectrum may be right for you.
At Spectrum, we keep more than 31 million customers connected. As a Field Tech, you’ll play an essential role in our mission to connect our customers to superior communications and entertainment products with the highest quality service. You will resolve cable and Internet issues, and install Spectrum’s high-performing cable, TV, Internet, and Voice products throughout your community.
BE PART OF THE CONNECTION As you drive from location to location, you’ll build relationships with a diverse-base of customers and deliver technical solutions. This is a career that grows with you, and the knowledge you gain will take you far.
WHAT OUR FIELD TECHNICIANS ENJOY MOST ● Becoming a U.S. Department of Labor broadband certified technician through our paid National Registered Apprentice Certification program ● Interacting face-to-face with customers and making a difference in their lives by connecting them to who and what matters most ● Collaborating with a team of supportive peers and managers ● Experiencing interesting work and new surroundings each day (this is not a desk job) ● Real opportunity to build a strong foundation for a career that progresses as you do ● Exercising on the job, from lifting weight-bearing equipment and gear (cancel that gym membership!) ● Driving a company vehicle safely (free gas, too!) and receiving their own company tools
No two days are ever the same as a Field Tech. You’ll work in sun, rain, or snow and operate from high, outdoor places to tight, indoor spaces—all while carrying tools and equipment. This physical role requires the ability to lift heavy equipment (up to 75 pounds and 28 feet long). If you’re comfortable working in these conditions, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications ● Education: High School diploma or equivalent ● Technical skills: Ability to operate hand tools and handheld mobile devices ● Skills: Effective communication, outstanding customer service ● Abilities: Critical thinking, problem solving, sound decision making, managing priorities ● Travel Ability: Daily travel; valid state driver’s license and safe driving record ● Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Preferred Qualifications ● Experience working in customer service, construction, electrical, technical or related field ● Industry certifications, such as low voltage or Cisco Certified Network Associate (CCNA)
SPECTRUM CONNECTS YOU TO MORE ● Job Perks: Receive a company vehicle, tools, professional uniform, and personal protective equipment to do your best and stay safe ● Dynamic Growth: Progress through a defined career path, or move into roles like supervisor, manager, or director ● Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training ● Total Rewards: See all the ways we invest in you—at work and in life
Apply now, connect a friend to this opportunity or sign up for job alerts! TCB165 328051 328051BR
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.