Customer Service Billing Representative
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.
About The Job
- Full Time
- Level: Entry to Midlevel
- Career Progression
As positive problem-solvers, our Customer Service Billing Representatives’ day-to-day interactions make all the difference to customer satisfaction and to our success as a company. We know billing can sound complicated; that’s why we provide extensive training programs with dependable peer mentoring and coaching to ensure our Representatives feel comfortable and supported. You’ll join a strong team in a fun-loving office environment, and we’ll make sure you have everything you need to succeed.
What does it take to be a successful Customer Service Billing Representative at Spectrum?
- Good Listener
Hear From Our People
I like working at Spectrum because of the support you get in the team-oriented environment. It makes the job a little bit easier knowing you always have someone to help you. I am appreciated, and that makes it very easy to come to work every day!Mirical, Customer Service Billing Rep 1, Fond du Lac, WI
Applying for a job at Spectrum was the best decision I could have made. The support and community we have in Spectrum promote growth and success throughout the whole call center.Conor, Customer Service Billing Rep 1, Fond du Lac, WI
Learn more about the call center.
A Day in the Life
Check out our video and what it’s like to be a Customer Service Representative!
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision)
Paid Time Off
Paid Holidays, Personal days, Vacation and Sick Time
Access Discounted Company Services
You have the chance to use company services at little to no cost where available.
We value work-life balance. We try to keep regular hours and an emphasis on life outside the office.
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
ResponsibilitiesDate posted 06/28/2019 Requisition Number: 241818BR Location: United States - Ohio - Zanesville Area of Interest: Customer Service Position Type: Full Time
- Full-time entry to midlevel customer service role in one of our modern call centers.
- Profile: An adaptable, efficient, patient communicator and good listener who applies sincerity and responsibility to create helpful customer relationships.
- Benefits include paid training and time off, comprehensive health packages, best-in-class retirement savings, free Spectrum services and more.
What is the Customer Service Representative – Billing role?
Are you eager to learn and ready for a new challenge? If you like to talk to customers and work on a computer in a lively environment, we’d like to talk about your future with Spectrum. Our billing representatives bring it all together using knowledge of Spectrum’s offerings learned through our representative training program. We will teach you the skills you need to grow with us, to build relationships and to create a quality customer experience. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand.
It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning. After that, consider yourself the voice of Spectrum: fielding questions, processing orders, updating account records, and staying current on all our newest technologies. You’ll learn how to efficiently answer our customers questions concerning product pricing and billing statements. Plus, peer mentors and a dedicated coaching line are always available if you have any questions.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. That’s why most of our supervisors started as Customer Service Representatives themselves, learning and growing with us. Eventually you too may lead and support your own enthusiastic team.Career progression is a very real and achievable goal. Get into a Fortune 100 company and see how far you can go.
The benefits are clear
On top of our core benefits and opportunities to grow your career, Spectrum offers education assistance, child care discounts, and other programs that help you and your family thrive at all stages of life. We offer flexibility and consecutive days off to help you achieve that important work/life balance.
What do you need to get started?
Minimum requirements for the Customer Service Billing Representative are:
- Ability to read, write, speak and understand English
- Ability to handle multiple tasks
- Strong organization and time management skills
- Excellent interpersonal skills
- Proficiency with PCs, Microsoft Office Suite and general intranet navigation
Minimum Education needed:
- High School Diploma or equivalent
Preferred Work Experience:
- Previous customer service representative experience
- Experience working in cable operations and/or telecommunications call center
- Ability to effectively train and offer guidance to other representatives
Are you ready to join our team?
Now that you know a little more about us, why not apply now?
Heads up! There is a brief assessment in the application. We recommend using a desktop computer or laptop in a distraction-free environment.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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