Day of Job Representative
Town and Country, Missouri
Field Operations is a collaborative network of specialists whose tools and insight create and maintain a seamless customer experience. Our call center specialists are adaptable troubleshooting professionals. In a fast-paced environment, they excel at guiding their internal and external clients through the processes that get systems and services running smoothly. If you're comfortable multitasking—communicating with your client while simultaneously cross-checking multiple apps and programs—you'll find hands-on and research-rich opportunities. Grow your experience with cutting-edge telecommunications and entertainment technology and take your customer service career to the next level.
- Full Time
- Job Level: Entry to Midlevel
- Tech Savvy
Success Profile
What makes you a successful Representative in Field Operations at Spectrum?
Check out the top traits we’re looking for and see if you have the right mix.
- Adaptable
- Problem Solver
- Team Player
- Multi-Tasker
- Results-Driven
- Tech Savvy
Hear from Our Team
The best thing is how much opportunity there is to grow. I transferred as a Rep I, achieved Rep II in four months, and earned multiple performance awards as an agent in that year. In a year and a half total, I was promoted to Rep III and have worked on multiple projects to help my department, bringing hard work, dedication, and excellence to every task.
Jacob, Representative III
The work environment is a fast-paced, diverse, goal-oriented and ever-changing call center. You can constantly grow and develop new skills, new knowledge, and your career.
Lisa, Supervisor
Trending
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CONNECTING YOU TO COMPREHENSIVE BENEFITS
We have plans to suit every individual and family
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This is Spectrum
Learn about our more than 100,000 employees, products and services, advertising solutions, 24/7 local news and sports programming and how our dependable network is empowering our customers to achieve their full potential.
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COMPANY PROFILE
Spectrum is America’s fastest growing TV, internet and voice company. Our organization is filled with a diverse group of hardworking people.
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical (including prescription drug, dental and vision), life, and accidental death and dismemberment (AD&D) coverage
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Paid Time Off
Paid vacation, sick time, personal days, and holidays
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Retirement Savings
Build your 401(k) with a company match and additional company contributions
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Education Assistance
Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.
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Discounted Services
Access company services at little to no cost, where available
Responsibilities
Date posted 05/16/2024 Business unit: Field Operations Requisition Number: 2024-33341 Areas of interest: Call Center, Technician Position Type: Full TimeDo you have a technical aptitude and enjoy learning new things? Are you a skillful multi-tasker, and able to prioritize and problem solve with confidence? Then working as a Technical Support Specialist within Spectrum’s Field Operations business unit may be right for you.
At Spectrum, we keep more than 31 million customers across 41 states connected. As a Technical Support Specialist, you’ll use a range of computer programs and tools, and work with Spectrum’s Field Technicians to resolve telephone, cable, and Internet issues for customers.
BE PART OF THE CONNECTION
Technical Support Specialists are essential partners to our Field Technicians. They use a sophisticated smartphone based handheld tool to complete provisioning, device configuration, troubleshooting, and signal measurements. Anything that cannot be solved independently while in customers’ homes—you’ll step in to troubleshoot, problem solve, and resolve. This vital teamwork helps keep communities connected.
WHAT OUR TECH SUPPORT SPECIALISTS ENJOY MOST
- The ability to build social skills through interpersonal interactions both inside and outside of the department
- Opportunity for networking and personal career growth
- Receiving real-time in office assistance and instruction with continuous expansion and knowledge base
- Ability to thrive in a face-paced environment
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High School Diploma or equivalent
- Technical skills: MS Office and computer savvy
- Skills: Communication, dependability, multi-tasking, and customer service
- Abilities: Problem-solving, critical thinking, willingness to learn, tech savvy
- Schedule: Ability to work a variety of schedules in office - including nights, weekends, and holidays
Preferred Qualifications
- College Coursework or equivalent experience in technical background
- 2+ years of telecommunications, call center, or high-speed data, video, or voice experience
SPECTRUM CONNECTS YOU TO MORE
- Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
- Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
- Competitive Pay: Generous starting pay
- Total Rewards: See all the ways we invest in you—at work and in life
Apply now, connect a friend to this opportunity or sign up for job alerts!
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Our Commitment During COVID-19
Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.
