You’ll include a resume along with your application. This is how you’ll show us how you’ve already started to build your career. Here’s a few tips:
Make sure you meet the role qualifications. For example, if the role requires 2 years’ customer service experience, clearly state that in your resume.
Mirror keywords from the job posting. This will help anyone who is reviewing your resume make a direct connection between your experience and the requirements of the job.
Have limited work experience? Include school-related projects or volunteer work that demonstrate skills related to your role.
Keep it short. Your resume should only be 1–2 pages and provide just an overview of your experiences and your achievements.
Once you’ve chosen a job you’re interested in, click “apply” to begin the process. This is where we get your background, plus ask any additional questions we might need to know. When filling out your application, make sure you:
Review the qualifications. You must meet anything marked “required” in order to be considered for the position. For anything marked “preferred,” understand that you can still apply to the job, even if you don’t meet all of the preferred qualifications. The more “nice-to-haves” that you meet, the better your chances of landing an interview.
Provide all the necessary log-in criteria. That includes a password between 8 and 25 characters, with at least one special character. You will also need to provide your email and a security question.
Complete your application. Fill out all the required fields and answer any questions to the best of your ability.
Double-check everything. A typo in your email address or phone number might prevent us from reaching you.
Made a mistake? You can correct it by following the instructions here.
Your role might require that you take an assessment as a part of the hiring process. Assessments are a great way to determine if you have the critical skills and abilities needed for the job. Since these are an important part of the process, be sure to complete it in a distraction-free place when you have ample time.
Some assessments launch as soon as you apply, but you can always take it later. Here’s how you can access the assessment at a later date:
2Once signed in, click on the Candidate Zone drop-down.
4Click “Start” or “Continue” to launch your assessment(s).
This is where we finally get to meet you – in-person, over the phone, or through video. Think of it as another chance to set yourself apart in your role. Here are a few things to keep in mind:
Collaborate with your recruiter. Ensure that the day and time of your interview is convenient for you. We don't want you to feel rushed or unprepared.
Be ready to talk about yourself. Share relevant stories about yourself and your professional experience – including from work, school, and volunteering. If you are a transitioning military member, share about your time serving.
Make a good first impression. Ask your recruiter for advice if you’re unsure about what to wear. Remember to maintain good body language, including eye contact, posture, and a pleasant greeting. If you’re completing a video interview, make sure your connection is strong, your space is quiet and your background is appropriate for the workplace.
Interview us, too. Ask questions to get an understanding for the role – including the day-to-day, training, and the hiring timeline. This shows you’ve really thought about your future with us.
Follow up. Sending a thank you note shows your interviewer you appreciate their time. It’s also a good opportunity to show you’ve thought about your conversation by referring back to what was said and expanding on that discussion.
Having trouble accessing the candidate zone? Check our troubleshooting tips