We’re on the ground and on the move. Field Operations employees keep communities connected 24/7 by installing, maintaining and troubleshooting to optimize performance and reliability. Most roles include hands-on training to ensure you have the knowledge you need to succeed. And our development opportunities let you build your career at your own pace.
Our Technicians are trusted to deliver the power of our network to 31 million customers – in big cities and small towns. See how our customers are counting on them for some of their most essential needs.
James Cray: A lot of people are very thankful to have their services, of course, and so they go out of their way to make sure we're comfortable. They stay away, do the social distancing.
Jackson Baltazar: I think people are starting to realize the great work that we are doing and they're starting to give us appreciation.
Kenneth Robbins: People being very thankful. I don't know how many times today I've heard a thank you from somebody.
Jeremy Michaud: We're grateful to have these positions that allow us to keep the income coming into the house and keep things moving.
James Cray: With all the kids going on these virtual schools and everything, and they're just starting out, so it's more important now than ever to be connected to the web.
Jackson Baltazar: So that they can stay connected and they can have all the information that is needed, we're doing a great work. Work there with a smile, providing a great service.
Ryan Bowden: I'm just filled with pride, knowing that I'm helping somebody who's not got anything right now, making sure they're connected with family and friends, being able to watch the news, check their bills and everything online. Giving them something to do in these tough times, because we don't know when it's going to end, just makes me feel glad that I can be able to help them do that.
Jackson Baltazar: I am thankful that I'm able to help the customers who are less fortunate, and help them as much as I can, especially the elderly and the community who's most at risk. I feel honored to be able to go into their homes, provide them with great customer service and as well as keep them connected and informed so that they can be protected.
James Cray: We've always been a staple in people's homes. They have to have internet, and they have to have a phone, and they have to have TV as well.
Jackson Baltazar: We're providing a vital service in this day and age. We're keeping millions and millions of people informed and connected. We're providing them with a service that is bar none. We're giving great customer service and we're doing our duty as Spectrum technicians. We all should take pride in our work and we should take pride in the fact that we are cable technicians.
Kenneth Robbins: Yeah. I can't be more proud. That's why I've been here so long and I wouldn't change it for anything.
Field Operations roles
Hear directly from employees about each of the positions below.
Provide in-person support to customers in their homes and businesses. On top of your technical skill set, your ability to connect with people and represent the company will be your biggest strengths in providing a superior service.
RSC Representatives provide dispatch support to Field Service in the areas of Quota Management, Routing, and Administration. You’ll engage in customer communications to assist other Field and Customer Operations teams to optimize the customer experience.
Our Warehouse Technicians are responsible for maintaining secure inventory storage, shipment and receiving of warehouse materials. You’ll help in the administration and purchasing of assets to ensure warehouse integrity.
Our Maintenance Technicians work on HFC and fiber-only plant to optimize network performance and resolve impairments and outages. Use your existing knowledge of large scale networks to ensure the best service for our customers.
ROC Specialists are problem solvers who identify impairments in our hybrid-coaxial network and communicate them to technicians in the field. Your work helps us proudly deliver a smooth experience for customers.
Support Field Technicians by guiding them as they resolve customer activations and troubleshooting. With an expanding line of products, you can immerse yourself in the latest tech, and set yourself apart as an expert.
Work with contractors, developers and our warehouse team to bring our services to life for customers as they move into their home. Use your project management skills to deliver important work and grow your career.