At Spectrum, we're always looking for new ways to help our customers. In a Day of Job (DOJ) role, you'll provide technical support for our installers and technicians across the country. Using your telecommunications expertise you can build a career within our quickly growing enterprise - that’s because each of these roles offers a variety of career path options as well as extensive training.
Starting in the Specialist role you’ll work with our Field Operation Technicians who are servicing residential customers. This will involve supporting their work on video, voice and data service installation/repair as well as providing administrative assistance. You’ll help troubleshoot problems, use Tech Mobile to assess situations, provide follow-up on resolutions, and escalate when necessary. The Specialist role includes the opportunity to advance to a Day of Job Specialist II and Day of Job Specialist III. Each progression allows you to take your career to the next level.
My favorite part of the DOJ department would have to be the accessibility of resources. The department has grown tremendously in many ways. With resources such as the coin site and refresher courses, there are excellent ways to keep reps up to speed.
Day of Job Specialist
Day of Job Supervisor
While overseeing your direct reports and the DOJ Call Center, you’ll work to ensure that all of our residential and commercial customers receive successful installations and support. As a DOJ Supervisor you’ll provide guidance for all aspects of our operations as well as technology initiatives. You’ll also coach and help develop your team, set department goals, conduct performance evaluations, and interface with other departments across the company.
I came to Day of Job from being a field technician, as many of us have. Every day, I work with diverse people from all kinds of backgrounds, which provides ample opportunity to see multiple different views and communication styles – an important part of Leadership development. This is an ever-changing place to really develop my skills and be rewarded for doing so. Knowing that the company is there to back your growth and will help you get where you want to go with your career means that Charter doesn’t just provide people with jobs – it provides a place to make a career.
Day of Job Supervisor
Day of Job Manager
As a Day of Job Manager you’ll oversee supervisors and specialists who are working with technicians on our most complicated residential and commercial customers. You will use performance metrics along with project management skills to lead department wide initiatives to drive efficiencies and improve the overall installation experience.
This job gave me a foot in the door to working with technology, as well as networking. Both of these things are very important to me. From the start, I was able to learn the purposes of the provisioning systems we use as well as our troubleshooting tools. Having an understanding of the backend systems, as well as the equipment, allowed me to troubleshoot any issue I ran into. Even though our provisioning systems may have changed over time, the basics of troubleshooting have never changed.