INSIDE SALES, RETENTION AND OUTBOUND TELEMARKETING
Joining Inside Sales with the Inbound Sales, Retention and Outbound Telemarketing group means more than the day-to-day: It’s your first step on a path toward a long and rewarding career. We have both English-speaking and bilingual, Spanish-speaking opportunities at several of our locations. By applying, you’re saying you’re ready to take things to the next level. Our opportunities include Inside Sales and Retention positions for both residential and small and medium-sized businesses (SMB), as well as positions in Inbound Sales, Retention and Outbound Telemarketing. Our Inbound Sales and Retention group covers a lot of territory in the pursuit of excellent sales and service. With so many places to go, the question is: Where do you want to begin?
Spectrum’s dedication to quality shows in our representatives’ reliability, integrity and wide-ranging product knowledge, which makes them wonderful ambassadors for the Spectrum brand. Learn about our five types of Inside Sales opportunities!
Our Inside Sales teams leverage a deep understanding of Spectrum’s exceptional suite of products and services to win over new customers and ensure existing customers remain satisfied with their choice. No matter your background, we’ll help you develop the skills you need to grow with us.
In Inside Sales – SMB, Representatives create positive customer experiences to generate sales. They learn how to field customer inquiries and effectively promote Spectrum’s wide variety of business-specific products and services, reaching customers around the country, all from a comfortable modern call center.
Retention Representatives learn the art of active listening to mitigate customer concerns. They engage callers with empathy and generate sales by reinforcing the range and power of Spectrum products, providing exceptional service by promoting campaigns and value-added savings plans.
Inside Sales – Retention Small and Medium Sized Business
In Retention – SMB, Representatives engage decision-makers at small and medium-sized businesses to reinforce the power of Spectrum’s unique range of business-specific products and services. As diplomatic specialists, they appeal to SMB customers with data and tact, promoting customized telecom solutions for each customer’s unique position.
Outbound Telemarketing Sales Representatives apply the sales skills and product knowledge developed in our fully paid training program to sell our services to a wide range of residential and business customers. They promote TV, Internet, Video, Voice, and Mobile packages to new customers, and connect existing customers with new services to get them the best value for their investment in Spectrum.
Get in on the ground floor at a Fortune 100 company where career advancement is a very real and achievable goal. To make every start a positive one, Spectrum’s multi-layered sales training program begins with all-inclusive classes to get you familiar with our outstanding suite of products and services. When you’re comfortable with the materials, we’ll pair you with a peer mentor who can show you how to deliver customer support while making sales and collecting commissions.
A DAY IN THE LIFE
Check out our video and learn what it’s like to be a Spectrum Business Retention Representative!
New representatives receive their full hourly pay from the beginning and enjoy a commission guarantee while they’re getting up to speed. Think of it as a safety net while you settle into your new role. But that’s not all: Working with Spectrum means the opportunity to take advantage of our outstanding benefits and extras. It’s how we say Thank You for your dedication.
We encourage the continued education and development of our employees and recognize development through education is an integral part of personal and professional growth.
Charter will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay
Health Benefits, Life Insurance, and Disability
Health Insurance (Medical/Prescription Drug, Dental and Vision), Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
You have the chance to use company services at little to no cost where available.
Paid Training and Paid Time Off
Paid Holidays, Personal days, Paid Time Off, Vacation and Sick Time
High Earning Potential
Lucrative commission structure with six figure potential