Call Center Sales
Our Call Center Sales teams leverage a deep understanding of Spectrum’s exceptional suite of products and services to win over new customers and ensure existing customers remain satisfied with their choice. No matter your background, we’ll help you develop the skills you need to grow with us.
Call Center Sales – Small and Medium Sized Business
In Call Center Sales – SMB, Representatives create positive customer experiences to generate sales. They learn how to field customer inquiries and effectively promote Spectrum’s wide variety of business-specific products and services, reaching customers around the country, all from a comfortable modern call center.
Call Center Sales – Retention
Call Center Sales – Retention Representatives learn the art of active listening to mitigate customer concerns. They engage callers with empathy and generate sales by reinforcing the range and power of Spectrum products, providing exceptional service by promoting campaigns and value-added savings plans.
Call Center Sales – Retention Small and Medium Sized Business
In Call Center Sales Retention – SMB, Representatives engage decision-makers at small and medium-sized businesses to reinforce the power of Spectrum’s unique range of business-specific products and services. As diplomatic specialists, they appeal to SMB customers with data and tact, promoting customized telecom solutions for each customer’s unique position.
CALL CENTER SALES – OUTBOUND TELEMARKETING
Call Center Sales – Outbound Telemarketing Representatives apply the sales skills and product knowledge developed in our fully paid training program to sell our services to a wide range of residential and business customers. They promote TV, Internet, Video, Voice, and Mobile packages to new customers, and connect existing customers with new services to get them the best value for their investment in Spectrum.
CALL CENTER SALES – DIGITAL SALES CHANNEL
Pick up where our website leaves off. Talk or chat with customers who need help while placing an order online. Our Digital Sales Channel Agents paint a holistic picture to close deals that include all of our services.
OUR SALES OPPORTUNITIES SPAN THE COUNTRY
Learn and Grow with Us
Get in on the ground floor at a Fortune 100 company where career advancement is a very real and achievable goal. To make every start a positive one, Spectrum’s multi-layered sales training program begins with all-inclusive classes to get you familiar with our outstanding suite of products and services. When you’re comfortable with the materials, we’ll pair you with a peer mentor who can show you how to deliver customer support while making sales and collecting commissions.
A DAY IN THE LIFE
Check out our video and learn what it’s like to be a Spectrum Business Retention Representative!
Check out the latest news and events happening at Spectrum. This includes hiring events for all divisions and locations.
Diversity & Inclusion
Hear about Spectrum’s efforts to foster an environment of inclusion, diversity and respect.
A Spectrum Of Benefits
New representatives receive their full hourly pay from the beginning and enjoy a commission guarantee while they’re getting up to speed. Think of it as a safety net while you settle into your new role. But that’s not all: Working with Spectrum means the opportunity to take advantage of our outstanding benefits and extras. It’s how we say Thank You for your dedication.
We encourage the continued education and development of our employees and recognize development through education is an integral part of personal and professional growth.
Charter will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay
Health Benefits, Life Insurance, and Disability
Health Insurance (Medical/Prescription Drug, Dental and Vision), Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
You have the chance to use company services at little to no cost where available.
Paid Training and Paid Time Off
Paid Holidays, Personal days, Paid Time Off, Vacation and Sick Time
High Earning Potential
Lucrative commission structure with six figure potential