Order Operations Analyst, Spectrum Enterprise
Ballwin, Missouri
Personal and professional growth are waiting for you at Spectrum Enterprise. Immerse yourself in new concepts and technologies. Earn your certifications and follow a direct path to advancement into network engineering and other tech support opportunities. Spectrum operations cover 32 metro areas and 41 states, providing fiber-based solutions to many of America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. As first responders, we're improving functionality and making a difference for our clients every day.
- Job type: Full-time
- Job level: Mid level
Success profile
What makes a successful Spectrum Enterprise Technical Support technician? Here are some of the top traits we're looking for to see if you have the right mix.
- Communicator
- Analytical
- Proactive
- Good listener
- Problem solver
- Technically savvy
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Professional development
Development programs and ongoing training to build technical expertise.
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Company rewards
Free and discounted Spectrum services where available.
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Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Comprehensive benefits
Highly competitive medical, prescription drug, dental and vision benefits.
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Industry certifications
Company-sponsored certifications and additional financial incentives once achieved.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
Responsibilities
Are you an Operations Analyst experienced in developing and maintaining order monitoring based on tasks, goals, and time frame requirements? You can do that. Ready to specialize in performing post-sale activities to continue driving orders to implementation? As an Order Operations Analyst at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
As an Order Operations Analyst, you will be responsible for analyzing orders post Sale Complete and processing accounts in a timely and accurate fashion. You are accountable for ensuring accurate order entry into the billing system, and will utilize systems, tools, and critical thinking to diagnose problems preventing implementation.
How you can make a difference:
- Work with clients to ensure the efficient execution of service implementation within expected time frames.
- Matrix managed efforts with internal departments to ensure Service Level Objectives (SLO) are maintained.
- Identify, analyze, and resolve complex issues or problems preventing orders from moving through implementation; make recommendations on improvements.
- Understanding of the billing process including, but not limited to pro-rates, non-pay, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations.
What you bring to Spectrum Enterprise
Required qualifications:
- Experience: 2 or more years -Customer service, order entry, or order management; 2 years-Advanced telephony or data industry experience; 2 years-Salesforce; 2 years-Telecommunications work experience
- Education: Associate degree (A.A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
- Skills:
- Proficient in all Order Operations processes and business rules
- Organization, prioritization and decision-making skills
- Knowledge of MS Office
- Understanding of Spectrum’s product and service offerings
- Abilities:
- Work effectively in a team-oriented environment
- Maintain confidentiality of customer and business data at all times
- Build working relationships to effectively work with teams throughout the company
- Effectively present information to leadership in a logical and professional manner
- Handle projects and tasks while meeting deadlines
Preferred qualifications:
What you can enjoy every day:
- Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
- Learning culture: Company support in obtaining technical certifications.
- Dynamic growth: Paid training and clearly defined paths to advance within the company.
- Total rewards:Comprehensive benefits that encourage a work-life balance.
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
