Sales Operation Specialist, Spectrum Enterprise
Ballwin, Missouri
For decades, Spectrum Enterprise experts have partnered with America’s largest businesses to provide a high-performing network and solutions. We understand clients have the right to demand what their business needs to be successful. We don’t settle for one-size-fits-all. We learn the ins and outs of the business, and IT goals, before designing the right solution for today—and setting the stage for tomorrow. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions.
- Full-time
- Job level: Mid-level
Success profile
Check out the top traits we're looking for and see if you have the right mix.
- Ambitious
- Achiever
- Perceptive
- Problem solver
- Results-driven
- Skilled presenter
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Responsibilities
Do you want to connect with sales professionals and clients across multiple industries? You can do that. Ready to expedite and escalate order and contract-related activities? As a Sales Operations Specialist at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE A PART OF THE CONNECTION
Using effective communication and Salesforce skills you provide pre- and post-sale monitoring, escalation and resolution support. You ratify orders for completeness, accuracy and eligibility. You collaborate with teams in an office environment and should expect a high volume of client interactions.
WHAT OUR SALES OPERATIONS SPECIALISTS ENJOY MOST
- Perform pre-and post-sale activities to manage in-flight proposals and orders.
- Complete records and sales orders by capturing client, contact, product, price and other information.
- Initiate the installation process by creating new orders, service and billing accounts, sales opportunities, service requests and client records.
- Determine the serviceability of client locations through assessments of available information.
- Assess the ROI models, identify sites in the design configuration and validate against the ROI.
- Prepare client proposals and contracts in compliance with product requirements.
- Ensure appropriate billing codes are entered into the CRM system.
- Evaluate order details, determine the correct order processing path and categorize.
WHAT YOU’LL BRING TO SPECTRUM ENTERPRISE
Required Qualifications
- Experience: One year of project coordination experience; Three years of data entry and sales support or client service work experience; Three years of B2B billing and CRM platform experience.
- Education: High school diploma or equivalent.
Technical skills: Familiar with using multiple CRM, billing and other systems; History of building orders and selecting Salesforce billing code; Proficient in Microsoft Office. - Skills: Critical thinking and English communication skills.
- Abilities: Team-oriented with the ability to handle requests and resolve issues in fast-paced environment.
Preferred Qualifications
- One year of telecommunications industry experience.
- College coursework in a related field.
SPECTRUM ENTERPRISE CONNECTS YOU TO MORE
- Embracing Diversity: Culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
- Learning Culture: Company support in obtaining technical certifications.
- Dynamic Growth: Paid training and clearly defined paths to advance within the company.
- Total Rewards: Comprehensive benefits that encourage a work-life balance.
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
