Call Center Business Sales Customer Solutions Rep (Sardis Rd) (Bilingual Spanish) - $18 per Hour Plus Commission & Incentives
Charlotte, North Carolina
Overview
Local companies are counting on us to stay connected. And you can be the one to make sure that they do. Business Customer Solutions Representatives are experts on all things Spectrum. From our call centers, you’ll help resolve concerns from our business customers. It’s a tall order, but with our comprehensive training, we know you can do it. And when you do, major possibilities are waiting for you in our company.
Success Profile
What makes a successful Spectrum Business Customer Solutions Representatives? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Good listener
- Persuasive
- Goal-oriented
- Competitive
- Trustworthy
Our Business Customer Solutions Representatives are focused on customer relationship building and product knowledge for small and midsized businesses (SMB) in the communications and entertainment space. These Sales professionals are goal-orientated, motivated to succeed, and focused on the customer experience. Get the inside story on what it’s like to be a part of the Spectrum Business Customer Solutions team.
The Day to Day
As a Business Customer Solutions Representative, you’ll find solutions to maintain and grow existing relationships with our business customers who request to downgrade or disconnect their Spectrum services. We want our customers to get the best value for their investment in us, and as a Business Customer Solutions Representative, you can help them do just that.
Upbeat Environment
From the comfort of our modern call centers, you’ll work in a dynamic, diverse and inclusive team environment while fielding customer inquiries. You’ll be trained to effectively promote Spectrum’s wide variety of products and services in a competitive, pay-for-performance culture with uncapped commissions.
A Deliberate Path to Success
With plenty of dedicated peer and mentor support, our fully paid training programs shape new Business Customer Solutions Representatives into quick-thinking call center sales professionals. As a part of our Customer Solutions Team, the earning potential is limitless, and with commission bonuses awarded for qualifying sales, you can boost your income to six figures here.
Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you that you can succeed.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings. Enjoy bonus income while you are in training and learn how to maximize your commission potential.
Comprehensive Training
Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands-on experience. We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Build Your Career
If you’re looking for a company that promotes from within, Spectrum is the company for you. Establish yourself as a successful Inside Sales Representative within a great company that offers the best in entertainment and communications connectivity. With over 95,000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
Rewards
Responsibilities
- Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques.
- Building long-term relationships and providing customer-centric solutions tailored to business needs.
- Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services.
- Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction.
- Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers.
- Normal office environment.
- High school diploma or equivalent
- 1 year of sales experience or 2 years call center experience
- Knowledge of Charter Business products (Internet, video, music, data, telephone) will enable you to offer informed support.
- Proficiency in understanding and explaining business telecom services.
- Strong verbal and written communication skills in English to interact professionally with customers and team members.
- Ability to build long-term customer relationships and consistently achieve sales targets.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
- Empathy and professionalism to handle customer concerns with tact and understanding.
- Sales knowledge of complex services such as Hosted Voice and Cloud Services.
- Experience with CSG billing software.
- B2B sales experience in telecommunications or premise-based voice and data products.
- 2+ years of call center experience in customer service and/or phone sales will empower you to excel in retaining business and addressing customer needs.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High School Diploma/GED or equivalent
- Technical skills: Can effectively trouble-shoot technical problems
- Language: Ability to read, write, speak and understand English
- Skills: Knowledge of Charter Business Internet, video, music, data, and telephone products and services. Knowledge of Business Telecom complexities. Problem solver with effective persuasion skills
- Abilities: Can demonstrate a record of success in your sales career to date. Can empathize with the customer. Ability to work independently; highly motivated and detail-oriented. Can show judgment and initiative. Can communicate in a clear, professional manner. Ability to use computer and software applications (i.e. CSG, Sales force, survey software)
- Working conditions: Office work environment
- Schedule: Monday – Friday
- Bilingual Spanish Required
Preferred Qualifications
- Call Center Experience in the areas of customer service and or phone/sales – 2+ years
- CSG billing software experience preferred
- B2B sales experience
- Telecommunications or Premise Based Voice and Data product sales
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
- Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
- Total Rewards: See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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