Rep 1, Cust Svc SB Billing
Charlotte, North Carolina
As positive problem-solvers, our Customer Service Billing Representatives’ day-to-day interactions make all the difference to customer satisfaction and to our success as a company. We know billing can sound complicated; that’s why we provide extensive training programs with dependable peer mentoring and coaching to ensure our Representatives feel comfortable and supported. You’ll join a strong team in a fun-loving office environment, and we’ll make sure you have everything you need to succeed.
- Full-time
- Job level: Entry to mid
About us
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the nearly 32 million Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
Success profile
What does it take to be a successful Customer Service Billing Representative at Spectrum?
- Communicator
- Enthusiastic
- Results driven
- Good listener
- Multi-tasker
- Problem solver
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health benefits
Medical, prescription drug, dental, and vision plans available.
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Paid time off
Paid vacation, sick and personal time, and holidays.
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Access discounted company services
You have the chance to use company services at little to no cost where available.
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Life and disability insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
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Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
Responsibilities
Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with business clients to gain valuable customer service skills? If this sounds like you, you may thrive as a professional Customer Service Representative on Spectrum’s small to medium-sized business (SMB) billing team.
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million residential and business customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives are vital to our mission, providing customer support that our business customers rely on. You’ll work in a friendly environment, alongside a supportive team, making a difference every day.
WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST
- Answering multiple and varied inbound phone calls from business clients
- Resolving account, billing, and payment inquiries
- Establishing and growing professional, positive relationships with Spectrum customers
- Reviewing and explaining products and services while creating best-in-class customer experiences
- Representing a Fortune 100 company with professionalism and courtesy
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights and weekends
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Experience: 6+ months of billing customer support experience; 1+ year heavy volume phone experience in a call center or customer service capacity
- Technical Skills: MS Office, computer skills
- Skills: Communication, organization, time management, typing, customer service
- Abilities: Problem-solving, professionalism, multi-tasking, resilience
SPECTRUM CONNECTS YOU TO MORE
- Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
- Competitive Pay: Generous $20 per hour starting pay
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Total Rewards: Our comprehensive benefits are among the best in the industry
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
