Rep 1, CustSvc SB Tech Support
Charlotte, North Carolina
Commercial Technical Support Representatives are active listeners and tech-savvy problem solvers whose positive communication makes all the difference to our business customers. Being in Technical Support means learning a lot. We offer fully paid training with peer mentoring and coaching so you can feel comfortable and supported every step of the way. Join a diverse, enthusiastic team in a bright and lively call center. We provide everything you need to succeed.
- Full-time
- Job level: Entry
About us
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.
Success profile
What does it take to be a successful Commercial Technical Support Representative at Spectrum? Check out the top traits we're looking for and see if you have the right mix.
- Adaptable
- Confident
- Multi-tasker
- Proactive
- Problem solver
- Tech savvy
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Healthcare
Health Insurance (Medical/Prescription Drug, Dental and Vision).
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Paid time off
Paid Holidays, Personal days, Vacation and Sick Time.
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Access discounted company services
You have the chance to use company services at little to no cost where available.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Life and disability insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Responsibilities
Do you enjoy working with business to business (B2B) customers? Are you tech-savvy and adept at multitasking? Do you enjoy listening to and solving problems? If so, working as a technical support Customer Service Representative at Spectrum and supporting our business customers may be right for you.
BE PART OF THE CONNECTION
At Spectrum, we keep America’s businesses connected by delivering Internet, Voice, and Video solutions to power their evolving business and network needs. As a Customer Service Rep focused on tech support, you will use your problem-solving and communication skills to resolve network and connectivity issues, and keep businesses connected to what matters most. Every day, you will help strengthen relationships between Spectrum and our business customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
- Representing a Fortune 100 company and being the voice of Spectrum
- Learning about our network hardware and equipment, network configurations, products, and services to provide knowledgeable tech support to business customers
- Establishing and maintaining professional, positive relationships with our customers
- Answering inbound tech support calls, and using empathy to understand potential issues and consult with customers during the troubleshooting process
- Collaborating with their team and working in a performance-driven environment
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office serving on the front lines of customer support, navigating various systems, and documenting customer interactions. If you enjoy technology and variety in your work, you’ll enjoy our dynamic team environment.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months of working with computers and software applications; previous work in cable operations
- Technical Skills: MS Office, computer skills, typing
- Skills: Communication, diagnostic/troubleshooting, customer service
- Abilities: Dependable, problem-solving, professionalism, multitasking, proactive, adaptable, resilient
- Certifications: Technical certifications (Cisco or CompTIA)
- Knowledge of: Domain infrastructures (DNS, email) and/or hybrid fiber coaxial (HFC) networks
SPECTRUM CONNECTS YOU TO MORE
- Tools + Tech: Advanced diagnostic tools to help you address technical inquiries
- Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
- Competitive Pay: Generous $20 per hour starting pay
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Total Rewards: Our comprehensive benefits are among the best in the industry
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
