Technical Program Manager, Spectrum Enterprise
Charlotte, North Carolina
Personal and professional growth are waiting for you at Spectrum Enterprise. Immerse yourself in new concepts and technologies. Earn your certifications and follow a direct path to advancement into network engineering and other tech support opportunities. Spectrum operations cover 32 metro areas and 41 states, providing fiber-based solutions to many of America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. As first responders, we're improving functionality and making a difference for our clients every day.
- Job type: Full-time
- Job level: Mid level
Success profile
What makes a successful Spectrum Enterprise Technical Support technician? Here are some of the top traits we're looking for to see if you have the right mix.
- Communicator
- Analytical
- Proactive
- Good listener
- Problem solver
- Technically savvy
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Professional development
Development programs and ongoing training to build technical expertise.
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Company rewards
Free and discounted Spectrum services where available.
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Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Comprehensive benefits
Highly competitive medical, prescription drug, dental and vision benefits.
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Industry certifications
Company-sponsored certifications and additional financial incentives once achieved.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
Responsibilities
Are you a creative Program Manager with a strong end-to-end understanding of Enterprise product and the supporting systems and processes needed to deliver world class service to our clients? You can do that. Ready to use your experience to spot opportunities and then manage all aspects of the design, development, and implementation of the program? As a Technical Program Manager at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION:
As a Technical Program Manager, you will be responsible for managing highly complex enterprise-wide programs and enhancements. You will recognize cross-functional impacts and review them with impacted stakeholders. You will focus on improving end-to-end efficiency and removing business friction.
HOW YOU CAN MAKE A DIFFERENCE:
- Interprets internal or external business issues and recommends end-to-end solutions/best practices to improve technical processes and to alleviate process inaccuracy and duplication.
- Leverages specific knowledge about one or more technical areas to optimize program strategy and develop recommendations for how to improve business efficiency.
- Communicates effectively with leadership and other stakeholders on program direction and the impact of change.
- Integrates across multiple projects and adjusts project scope, and timing, based on business needs.
- Partners with business leaders to identify and prioritize opportunities to achieve enterprise goals.
- Participates in multiple forums (intake meetings, steering committee meetings, etc.) to identify competing priorities and potential redundancies.
- Develops and executes best practices to optimize stakeholder engagement.
WHAT YOU BRING TO SPECTRUM ENTERPRISE
Required qualifications:
Experience: Seven or more years of project management.
Education: bachelor’s degree in business administration, computer science, engineering or related field, or equivalent experience.
Skills: History of implementing program and project plans and monitoring progress, resource usage and quality. History of conducting risk assessments and developing plans for eliminating or mitigating the risks identified.
Abilities: Ability to document, prepare, and deliver data-driven presentations.
Preferred qualifications:
- Advanced knowledge of Spectrum Enterprise products, systems, and processes.
- Spectrum Enterprise experience, preferably within operational, engineering, or front-line organizations.
- Experience working with technology and the business to define process solutions that accommodate the longer-term evolution of systems and automation.
- Experience translating complex business challenges into simple concepts and presenting to audiences of varying seniority.
- Project Management certification or successful completion of a recognized project management curriculum.
WHAT YOU CAN ENJOY EVERY DAY:
- Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
- Learning culture: Company support in obtaining technical certifications.
- Dynamic growth: Paid training and clearly defined paths to advance within the company.
- Total rewards:Comprehensive benefits that encourage a work-life balance.
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
