As thoughtful problem-solvers, our Billing Chat Agents use strong written communication skills to make a difference to customer satisfaction and to our success as a company. They connect people in ways that really matter. Fully paid training and supportive leaders help new Agents get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
Job type: Full-time
Job level: Entry level
Career progression
About us
The Billing Chat Agent role is about building relationships and turning the knowledge you gain in training into customer service wins. Billing Chat Agents make a real difference for their customers and the company. You will learn how how to answer general billing and payment questions, as well as how to help our customers take full advantage of Spectrum products and services. Your thorough understanding of Spectrum products and services will help you navigate your way to a satisfying customer experience.
Success profile
What does it take to be a successful Billing Chat Agent at Spectrum?
Communicator
Helpful
Efficient
Multi-tasker
Detail-oriented
Focused
Trending
Connecting you to comprehensive benefitsWe have plans to suit every individual and family.Learn More
There's a strong connection hereWe’re big on connecting great ideas that become great products. That’s why we believe in empowering everyone across our company – from our Field Technicians to our Sales teams, Customer Service to our Technology teams. We encourage leaders, communicators, innovators and doers from diverse backgrounds and viewpoints to maximize their potential here.
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Healthcare
Health insurance (medical/prescription drug, dental and vision).
Paid time off
Personal days, vacation and sick time.
Access discounted company services
You have the chance to use company services at little to no cost where available.
Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
Retirement savings/401K
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Life and disability insurance
Basic life and accidental death and dismemberment (AD&D) insurance of two times your pay.
Responsibilities
Position Type: Full TimeLocation: El Paso, TexasDate Posted: Date posted 08/27/2025Areas of interest: Billing Operations, Call Center, Customer OperationsRequisition Number: 2025-60542Business unit: Customer OperationsCOP106This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!
As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.
WHAT OUR CHAT BILLING AGENTS ENJOY MOST
Interacting with customers through our web-based chat platform
Learning about our products and services to provide knowledgeable customer service
Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
Representing a Fortune 100 company and being the written voice of Spectrum
Taking pride in upholding positive relationships and creating best-in-class customer experiences
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English and Spanish
Preferred Qualifications
Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
Technical Skills: MS Office and personal computer skills
Skills: Communication, dependability, multi-tasking, typing, customer service
Abilities: Problem-solving, critical thinking, attention to detail, resilient
COP106 2025-60542 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
